HVAC Inside Sales Rep - Paid Vacation & Holidays

Laphcc; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Paid vacation and holidays

401(k) with company match

Opportunities for training and career

Career advancement

Job summary

Benoist Brothers Supply Co. in Fenton, Missouri is seeking a knowledgeable Inside Sales Representative (Counter Sales) to assist HVAC contractors and trade professionals at the sales counter and over the phone.

You'll process orders, recommend products, coordinate with the warehouse, and help maintain a clean, organized counter while building lasting relationships with customers. This role offers competitive pay, a comprehensive benefits package, and opportunities for training and career

Qualifications

• HVAC experience preferred in contractor or wholesale settings.
• Shopping and customer service experience a plus.
• Ability to learn distributor software.

Responsibilities

• Assist HVAC contractors and trades at the sales counter and over the phone.
• Process customer orders accurately and efficiently.
• Recommend products, accessories, and replacement parts.
• Research product availability, pricing, and technical information.
• Coordinate with warehouse staff to ensure timely order fulfillment.
• Maintain organized displays and a clean counter area.
• Build strong relationships with new and existing customers.
• Handle returns and warranty inquiries professionally.
• Support branch operations and collaborate with teammates.

Skills

HVAC industry experience

Communication skills

Multitasking

Basic computer skills

Tools

Distributor software

Job description

HVAC Inside Sales / Counter Sales Representative

Benoist Brothers Supply Co. - Fenton, MO

Benoist Brothers Supply Co. is seeking a knowledgeable, customer-focused Inside Sales Representative (Counter Sales) to join our Fenton, Missouri branch. This role is ideal for someone with HVAC experience who enjoys helping contractors, building relationships, and providing exceptional customer service in a fast-paced wholesale distribution environment.

As the face of our counter, you'll assist customers with product selection, process orders, coordinate with the warehouse, and help keep our customers productive and successful.

Responsibilities

• Assist HVAC contractors and trade professionals at the sales counter and over the phone.
• Process customer orders accurately and efficiently.
• Recommend products, accessories, and replacement parts based on customer needs.
• Research product availability, pricing, and technical information.
• Coordinate with warehouse staff to ensure timely and accurate order fulfillment.
• Maintain organized displays and a clean, professional counter area.
• Build strong relationships with new and existing customers.
• Handle returns, warranty inquiries, and order issues professionally.
• Support branch operations and work collaboratively with teammates.

Qualifications

• HVAC industry experience preferred (contractor, wholesale distribution, or related field).
• Previous counter sales, inside sales, parts sales, or customer service experience is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a busy environment.
• Basic computer skills and the ability to learn distributor software.
• Positive attitude, dependable work ethic, and team-first mindset.
• Ability to lift up to 50 pounds occasionally.

What We're Looking For

The ideal candidate:

• Enjoys working directly with customers.
• Understands HVAC equipment, parts, and supplies.
• Solves problems quickly and accurately.
• Takes pride in providing outstanding service.
• Wants to build long-term relationships with customers and coworkers.

What We Offer

• Competitive pay
• Comprehensive benefits package
• Paid vacation and holidays
• 401(k) with company match
• Opportunities for training and career advancement
• Stable, family-oriented company with a strong reputation in the HVAC industry

Benoist Brothers Supply Co. Inside Sales / Counter Sales Representative Location: Fenton, MO

Benoist Brothers Supply Co. is an Equal Opportunity Employer.