HVAC Inside Sales Pro — Counter & Customer Focus

Laphcc; Northern (KY); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Paid vacation and holidays

401(k) with company match

Training and career advancement

Job summary

Benoist Brothers Supply Co. is hiring an Inside Sales / Counter Sales Representative in Fenton, MO. The candidate will assist HVAC contractors and trade professionals, process orders, and coordinate with warehouse to ensure timely fulfillment.

The role emphasizes product knowledge, exceptional customer service, and relationship building at the counter. Ideal applicants have HVAC experience, strong communication skills, and the ability to multitask in a fast-paced wholesale environment.

Qualifications

• HVAC industry experience preferred (contractor, wholesale distribution, or related field).
• Previous counter sales, inside sales, parts sales, or customer service experience is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a busy environment.
• Basic computer skills and the ability to learn distributor software.
• Positive attitude, dependable work ethic, and team-first mindset.
• Ability to lift up to 50 pounds occasionally.

Responsibilities

• Assist HVAC contractors and trade professionals at the sales counter and over the phone.
• Process customer orders accurately and efficiently.
• Recommend products, accessories, and replacement parts based on customer needs.
• Research product availability, pricing, and technical information.
• Coordinate with warehouse staff to ensure timely and accurate order fulfillment.
• Maintain organized displays and a clean, professional counter area.
• Build strong relationships with new and existing customers.
• Handle returns, warranty inquiries, and order issues professionally.
• Support branch operations and work collaboratively with teammates.

Skills

HVAC experience

Communication skills

Multitasking

Distributer software

Team player

Tools

Distributor software

Job description

Benoist Brothers Supply Co. is hiring an Inside Sales / Counter Sales Representative in Fenton, MO. The candidate will assist HVAC contractors and trade professionals, process orders, and coordinate with warehouse to ensure timely fulfillment.

The role emphasizes product knowledge, exceptional customer service, and relationship building at the counter. Ideal applicants have HVAC experience, strong communication skills, and the ability to multitask in a fast-paced wholesale environment.