HVAC Inside Sales & Customer Support Specialist

SRS Distribution Inc.; Panama City Beach (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) plan with company match

Employee Stock Purchase Plan

Paid time off

Job summary

SRS Distribution Inc. is seeking an Inside Sales Professional in Panama City, FL to identify and serve customer needs, process orders, and promote products and services.

You will assist with technical support, build relationships, and support showroom and inventory accuracy while collaborating with the sales team. This role requires 2 years of customer service or sales experience, plus HVAC industry familiarity if possible, along with forklift experience and a valid driver’s license.

Qualifications

• 2 years of customer service and/or sales experience.
• 2 years’ experience in the HVAC industry (preferred).
• Proficient in computers, including Microsoft Office.
• Forklift experience.
• Valid driver’s license and satisfactory driving record.

Responsibilities

• Process customer orders received in person, by phone, fax, and e-commerce, including company transfers and delivery requests.
• Locate parts, equipment, and supplies for customers from various sources.
• Support long‑term business relationships with customers to promote sales growth.
• Assist in warehouse duties, including pulling customer orders, putting away stock, and occasionally operating a forklift.
• Promote new and existing products, upgrades, and services to customers.
• Assist customers with technical support and problem solving.
• Identify prospective/future customers and communicate prospects to the sales team.
• Maintain a professional atmosphere of the sales facility by restocking and maintaining showroom shelves and product displays.
• Process warranties.
• Perform cycle counts and assist in maintaining accuracy of physical inventory.
• Make occasional deliveries using a site vehicle.
• Participate in after‑hours on‑call duties and training classes.
• Work overtime as assigned.
• Work cooperatively with others.
• Comply with all company policies and procedures.
• Maintain regular, punctual physical attendance and availability.
• Perform required physical tasks such as standing, walking, sitting, laying on the floor, using hands, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, talking, hearing, tasting, smelling, and lifting up to 60 pounds.
• Work in environments ranging from 20° to 105°.

Skills

Customer service

Sales experience

HVAC industry

Microsoft Office

Forklift experience

Driver's license

Education

High School Diploma or equivalent

Tools

Forklift operation

Job description

SRS Distribution Inc. is seeking an Inside Sales Professional in Panama City, FL to identify and serve customer needs, process orders, and promote products and services.

You will assist with technical support, build relationships, and support showroom and inventory accuracy while collaborating with the sales team. This role requires 2 years of customer service or sales experience, plus HVAC industry familiarity if possible, along with forklift experience and a valid driver’s license.