HVAC Inside Sales & Applications Expert

Syracuse thermal Products, a Division of Cummins-Wagner Co Inc; Town of De Witt (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Bonus Program

Tuition and Certification Fee Support

401k Match

Flexible Spending Account

Comprehensive Health Insurance

Life Insurance

Short & Long-Term Disability Insurance

Job summary

Syracuse Thermal Products, a division of Cummins-Wagner Co Inc, seeks an Inside Sales & Applications Specialist in East Syracuse, NY. You will provide technical sales support for HVAC, plumbing, and industrial equipment and serve as a key contact for quotations, product availability, and service.

Ideal candidates have 2+ years in inside sales, strong technical aptitude, and excellent communication skills. This ESOP company offers growth, collaboration, and a customer-focused environment.

Qualifications

• Minimum two years of inside sales or related experience in B2B.
• Strong technical aptitude to understand mechanical equipment.
• Experience with commercial HVAC, plumbing, hydronics, or industrial equipment preferred.
• Excellent verbal and written communication with a customer-service focus.
• Strong organizational skills and ability to manage multiple priorities.
• Proficiency in Outlook, Word, Excel, and PDF management.
• Able to learn CRM, ERP, quotation, order-entry and manufacturer tools.
• Experience with pumps, boilers, heat exchangers, or related equipment preferred.
• Pass background checks and drug test.

Responsibilities

• Respond promptly to calls, emails, quotation requests, product inquiries, and technical support needs.
• Evaluate customer requirements and gather technical information to recommend equipment and solutions.
• Prepare accurate quotations for commercial equipment, replacement products, aftermarket parts, and related materials.
• Obtain and communicate product pricing, availability, lead times, specifications, and shipping information.
• Assist customers with equipment replacements, product crossovers, and replacement options.
• Coordinate with manufacturers and suppliers to obtain technical information and pricing.
• Collaborate with warehouse and internal sales teams to coordinate orders and deliveries.
• Maintain records of quotations and customer correspondence.
• Follow up on outstanding quotations and aftermarket opportunities.

Skills

Inside sales

Customer service

Technical aptitude

CRM software

MS Office

Tools

CRM systems

ERP systems

Quotation software

Job description

Syracuse Thermal Products, a division of Cummins-Wagner Co Inc, seeks an Inside Sales & Applications Specialist in East Syracuse, NY. You will provide technical sales support for HVAC, plumbing, and industrial equipment and serve as a key contact for quotations, product availability, and service.

Ideal candidates have 2+ years in inside sales, strong technical aptitude, and excellent communication skills. This ESOP company offers growth, collaboration, and a customer-focused environment.