HVAC Inbound Call Specialist & Scheduler

Coopergreenteam; Broomfield (CO); Presencial; USD 26.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training and stipends

Health, dental, and vision insurance

Life & AD&D insurance

401(k) with 3% company match

Paid Time Off (PTO) and holidays

Team events

Career advancement opportunities

Descripción de la vacante

Cooper Heating & Cooling, headquartered in Broomfield, CO, is seeking a Call Center Customer Service Representative to be the first impression for homeowners receiving HVAC services. You will answer inbound calls, book service appointments, manage customer communications, and help convert inquiries into scheduled visits.

The ideal candidate is positive, organized, and detail-oriented, thriving in a fast-paced environment.

Formación

• Previous customer service or call center experience preferred.
• HVAC, plumbing, electrical, or home service experience is a plus.
• Experience with ServiceTitan is preferred.
• Excellent verbal and written communication skills.
• Strong computer and multitasking abilities.
• Professional phone etiquette.
• Ability to remain calm under pressure.
• Strong attention to detail and organizational skills.
• Team player with a positive attitude.

Responsabilidades

• Answer inbound customer calls promptly and professionally.
• Schedule HVAC, plumbing, electrical, and maintenance appointments using ServiceTitan.
• Convert inbound inquiries into booked appointments while following company scripts and procedures.
• Handle emergency calls with urgency and empathy.
• Confirm appointments and minimize cancellations and no-shows.
• Make outbound calls for unscheduled estimates, maintenance renewals, and customer follow-up.
• Maintain accurate customer records and detailed job notes.
• Communicate effectively with dispatch, technicians, and management.
• Assist with customer concerns and resolve issues professionally.
• Support seasonal promotions, membership renewals, and financing opportunities.
• Meet or exceed daily, weekly, and monthly performance goals.

Conocimientos

Call center experience

Verbal communication

Written communication

Multitasking

Phone etiquette

Calm under pressure

Attention to detail

Team player

Herramientas

ServiceTitan

Descripción del empleo

Cooper Heating & Cooling, headquartered in Broomfield, CO, is seeking a Call Center Customer Service Representative to be the first impression for homeowners receiving HVAC services. You will answer inbound calls, book service appointments, manage customer communications, and help convert inquiries into scheduled visits.

The ideal candidate is positive, organized, and detail-oriented, thriving in a fast-paced environment.