HVAC Field Tech Support Pro — On-Site Startups & Training

carrierenterprise; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

Tuition Reimbursement & Professional +

Paid Vacation & Sick time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Volunteer Time Off

Job summary

Carrier Enterprise seeks an experienced HVAC Field Technical Support Specialist to deliver advanced post-sales support to contractors, dealers, and customers across multiple channels. You will manage cases from first contact to resolution, perform on-site startups and commissioning, and provide technical training to enhance contractor proficiency.

The role blends deep HVAC expertise with strong customer engagement, enabling remote troubleshooting and field visits while promoting best practices

Qualifications

• Associate degree in HVAC or related field preferred.
• Minimum 5+ years of combined HVAC technical and customer support experience.
• Strong troubleshooting background across residential and commercial applications.
• Proven ability to communicate complex technical concepts clearly.
• Comfortable working both independently and collaboratively.
• Strong PC proficiency and ability to learn technical platforms quickly.
• Willingness to travel regionally for job site visits and training events.

Responsibilities

• Manage multi-channel support cases from intake through resolution across phone, email, text, and digital platforms with timely follow-up and high satisfaction standards
• Diagnose and resolve complex HVAC issues while escalating critical problems appropriately and maintaining stakeholder communication
• Conduct on-site technical support including equipment startups, commissioning, troubleshooting, and installation practice evaluation to minimize downtime
• Deliver technical training to contractors, dealers, and internal teams in classroom and field settings, addressing knowledge gaps with targeted solutions
• Build contractor relationships as a trusted technical partner while identifying supplemental sales opportunities and promoting company tools and resources
• Support customer onboarding with product orientation and operational guidance emphasizing best practices in airflow, controls, and refrigerant management
• Maintain operational documentation in case management systems and stay current on HVAC technologies, controls, and regulatory requirements
• Drive business impact through regional service initiatives that improve quality, enhance contractor capability, and strengthen organizational partnerships

Skills

HVAC troubleshooting

Customer support

Communication skills

Travel readiness

Education

Associate degree in HVAC or related field

Job description

Carrier Enterprise seeks an experienced HVAC Field Technical Support Specialist to deliver advanced post-sales support to contractors, dealers, and customers across multiple channels. You will manage cases from first contact to resolution, perform on-site startups and commissioning, and provide technical training to enhance contractor proficiency.

The role blends deep HVAC expertise with strong customer engagement, enabling remote troubleshooting and field visits while promoting best practices