HVAC Field Services Manager – Lead, Develop, Excel

RK MECHANICAL, Inc.; Salt Lake City (UT); On-site; USD 117,000 - 145,000; Full time

Benefits offered by this job

PTO & holidays

Health insurance

401(k) match

PerkSpot discounts

Career development

Job summary

RK Industries in Salt Lake City, UT seeks a Field Services Manager to lead commercial HVAC/MEP service operations, develop field technicians, and ensure exceptional customer service. The role oversees daily operations, supports sales growth, and maintains safety, quality, and financial performance.

As a second-generation, family-owned company, RK Industries offers seven business units, a safety-first culture, and opportunities for career development.

Qualifications

• Bachelor’s degree preferred with 10+ years of experience in technical, fiscal responsibilities, and leadership.
• Strong technical knowledge of commercial HVAC/MEP service operations.
• Experience with budgeting, financial performance, operational planning, and business development support.
• Ability to build relationships across departments, support sales teams, and maintain strong customer relationships.

Responsibilities

• Oversee daily field service operations across the assigned territory, ensuring technicians have the training, tools, and technical support needed to succeed.
• Promote RK’s safety culture through safety meetings, jobsite inspections, toolbox talks, and proper PPE use.
• Develop and mentor technicians through individualized training plans, career development, and performance reviews.
• Partner with sales teams and the Divisional General Manager to review sales pipelines, identify opportunities, and support business growth.
• Develop and manage territory budgets while contributing to strategic planning and operational performance.
• Resolve customer concerns promptly and professionally while maintaining service quality and cost-effectiveness.
• Review and approve technician time, service documentation, estimates, and outstanding administrative items; collaborate with Accounting on collections and customer credit needs.

Skills

Leadership

HVAC/MEP knowledge

Budgeting

Cross-functional collaboration

Education

Bachelor's degree preferred

Job description

RK Industries in Salt Lake City, UT seeks a Field Services Manager to lead commercial HVAC/MEP service operations, develop field technicians, and ensure exceptional customer service. The role oversees daily operations, supports sales growth, and maintains safety, quality, and financial performance.

As a second-generation, family-owned company, RK Industries offers seven business units, a safety-first culture, and opportunities for career development.