Field Services Manager

RK Industries; Salt Lake City (UT); On-site; USD 85,000 - 120,000; Full time

Job summary

RK Industries in Salt Lake City, UT, is seeking a Field Services Manager to lead HVAC service operations and develop a high-performing field team. You will drive safety, quality, and customer satisfaction while guiding day-to-day field activities and strategic planning.

You will mentor technicians, manage budgets, collaborate with sales, and ensure timely delivery of service commitments. A strong technical background and leadership experience are essential for success in this role.

Qualifications

• Bachelor's degree preferred with 10 years of experience in technical roles and fiscal responsibilities.
• 5 years of management experience is a plus.
• High impact decision making.

Responsibilities

• Promote safe work practices and ensure training and PPE for direct reports.
• Manage and supervise day-to-day operations for the assigned territory.
• Ensure Field Services has the technical ability to support all sales efforts and address deficiencies.
• Collaborate with sales resources on pipeline and opportunities; review monthly.
• Outline growth and training plans for each direct report and review progress semi-annually.
• Conduct semi-annual performance reviews with direct reports.
• Develop and manage the annual budget for the territory and assist with strategic planning.
• Work with Accounting on collections and negotiate credit when necessary.
• Resolve customer issues timely and professionally.
• Review estimates for final pricing and obtain approval.
• Other duties as assigned.

Skills

Leadership

Safety compliance

Field operations

Budget management

Education

Bachelor's degree

10 years technical experience

Job description

Join a team where your leadership and technical expertise make a direct impact. As a Field Services Manager at RK Industries, you'll lead HVAC service operations, support and develop field technicians, and ensure exceptional service delivery for a diverse customer base. From overseeing day-to-day operations to driving safety, quality, and customer satisfaction, you'll play a critical role in the continued growth and success of our service division.

RK Company Overview

As a second-generation, family-owned enterprise, RK Industries, LLC (RK) offers a diverse range of construction, manufacturing, advanced fabrication and building services. Led by Rick and Jon Kinning, RK represents seven distinct lines of business that work together to provide seamless project collaboration. Our exclusive building methodologies, accredited safety standards and professional execution allow us to turn our customers' greatest concepts into reality.

Purpose of Position

The Field Services Manager is responsible for ensuring that the MEP services provided by the Field Services Department meet the highest professional standards and provide an awesome customer experience. The Field Services Manager is further responsible for the time sensitive implementation of business plans and strategies developed in cooperation with the Divisional General Manager.

Essential Duties/Responsibilities

• Promote safe work practices as an RK Culture. Insure direct reports have all required safety training and personal protective equipment to complete assigned tasks safely. Conduct regular safety talks, jobsite safety inspections and tool box training.
• Manage and supervise day-to-day operations for the assigned territory.
• Ensure that the Field Services Department has the technical ability to support all sales efforts, take corrective action for any deficiencies.
• Collaborate and provide technical assistance to sales resources assigned to the territory. In concert with the Divisional General Manager, review sales reports, pipeline and opportunities with sales resources monthly.
• With each direct report, outline an individual, specific, growth and training plan tailored for that employees' desire for advancement. Review progress semi-annually.
• Conduct semi-annual performance reviews with each direct report.
• Develop and manage the annual budget for the assigned territory while assisting with strategic planning, vision, an business planning of the company.
• Work with the Accounting Manager on collections and negotiate credit when necessary to ensure customer expectations are met.
• Resolve customer issues in a timely, efficient and cost-effective manner, projecting a professional and customer-friendly attitude.
• Each week the manager will approve time for direct reports, finalize any open AWA's, review tech notes and NTR's from previous week.
• Review estimates for final pricing and approve by signature or e-mail.
• Other duties as assigned.

Accountability

• Comply with all company policies and procedures.
• All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected.

Minimum Physical Requirements

• Work outside, inside, and in dusty, noisy and hazardous areas.
• Work in high places, tight places, confined spaces and/or other adverse locations.
• Climb, balance, squat, kneel and crouch.
• Work in all types of weather.
• Must have working knowledge of all trade materials and tools.
• Ability to lift, move, and/or carry 50 lbs.
• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally may need to reach, stoop, or kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.

Qualifications

• Bachelors preferred with 10 years of experience in technical roles and fiscal responsibilities.
• 5 years of management experience is a plus.
• High impact decision making.
• Responsible for a single department or functional area either as a manager or functional expert.
• Initiates and maintains relationships with key staff and other departments.
• Makes authoritative decisions and recommendations having important impact on activities of the company.
• Demonstrates a high degree of creativity, foresight and mature judgment in anticipating and solving unprecedented complexities.
• Determines program objectives and requirements, organizing programs and projects and developing standards and guidelines for diverse activities.

What Sets RK Industries Apart

• Safety: Our unmatched culture of safety is our foremost core value, guiding everything we do each day: Health, Safety, & Environmental
• Awards: Whether in Construction, Manufacturing, Fabrication, or Service, RK Industries is highly recognized and accredited throughout the industry: Accreditations & Recognition
• Benefits: RK Industries offers competitive benefits to support your growth and well-being: Benefits & Rewards
• Philanthropy: RK Industries not only builds our community through our projects, but also invests in it by supporting local services for over a decade through the RK Foundation: RK Foundation
• Development: Through RK University, we provide hands-on training and development opportunities that empower employees to advance their careers and grow within the company, to include leadership and technical learning opportunities, we well as our accredited apprentice program: RK University & RK Apprenticeship Program

Applications are accepted on an ongoing basis.

RK Industries, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law