HVAC Field Service Technician – Startups & Troubleshooting

Mjc Inc; Cartersville (GA); Hybrid; USD 80,000 - 90,000; Full time

Job summary

MJC is seeking a Service Technician in Cartersville, GA. The role involves startup support, assembly, maintenance, troubleshooting, and advising on warranty claims for MJC products. Expect field visits, parts sourcing, and collaboration with multiple teams to ensure customer satisfaction.

The candidate should have strong HVAC knowledge, 5+ years in HVAC, and experience with Trane controls/Tracer TU, with a vocational/associate degree in a related field. Office hours 8am–5pm, some travel required.

Qualifications

• General knowledge of HVAC systems.
• Minimum 5 years’ direct work experience with HVAC systems.
• Trane controls and Tracer TU experience.
• Vocational school or associate degree in Electronics, Electro-Mechanical Systems, Air Conditioning, or equivalent field experience.
• Ability to work independently or with little supervision.

Responsibilities

• Troubleshoot unit issues and assist with in-field start-up via phone.
• Maintain customer satisfaction by investigating concerns and responding to special requests.
• Document information on issues in support software.
• Give input to New Product Development Teams on serviceability.
• Disposition warranty claims and ID parts required for service.
• Travel to customer sites when necessary (15–20%, weekends when necessary).
• Conduct extensive self-study to maintain technical proficiency.
• Collaborate with Engineering, Sales, Procurement, Manufacturing, and Leadership.

Skills

HVAC knowledge

Troubleshooting

Building automation systems

Trane controls

Tracer TU experience

Independent work

Education

Vocational school or associate degree in Electronics/Electro-Mechanical Systems/AC

Job description

MJC is seeking a Service Technician in Cartersville, GA. The role involves startup support, assembly, maintenance, troubleshooting, and advising on warranty claims for MJC products. Expect field visits, parts sourcing, and collaboration with multiple teams to ensure customer satisfaction.

The candidate should have strong HVAC knowledge, 5+ years in HVAC, and experience with Trane controls/Tracer TU, with a vocational/associate degree in a related field. Office hours 8am–5pm, some travel required.