Senior Commercial HVAC Field Service Technician

MJC INC

Cartersville (GA)

On-site

USD 80,000 - 90,000

Full time

14 days+

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Job summary

MJC INC in Cartersville, GA is seeking a 1st Line Service Technician responsible for customer satisfaction after the sale, supporting startups, assembly, maintenance and troubleshooting for MJC products.

You will guide customers on warranty, approve contractor repairs, source replacement parts, and work with Engineering, Sales and Purchasing. Travel to customer sites up to 40%, including weekends as needed, with frequent field work.

Qualifications

Minimum 5 years’ direct work experience with HVAC systems.
Ability to work independently or with little to no supervision.
Familiarity with complex HVAC controls and mechanical systems.
Experience in building automation systems.
Willingness to travel up to 40% (and weekends).

Responsibilities

Troubleshoot unit issues and assist with in-field start-up via phone.
Maintain customer satisfaction by investigating concerns and responding to special requests.
Document information on issues in support software.
Provide input to New Product Development Teams on serviceability.
Disposition warranty claims and ID parts required for service.
Work with Parts Department/Purchasing to order replacement parts.
Travel to customer sites when necessary (up to 40%).
Conduct extensive self-study to maintain technical proficiency.
Collaborate with Engineering, Sales, Procurement, Manufacturing, and Leadership.