Field Service Coordinator - Automated Logic

Carrier; Atlanta (GA); On-site; USD 53,000 - 106,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid vacation days

Paid holidays

Job summary

Carrier is seeking a Commercial HVAC Field Service Coordinator in Atlanta to efficiently dispatch, schedule, and assign field technicians for repairs while handling documentation and warranty paperwork. You will work with staff to gather, verify, and process necessary records to optimize service delivery.

The ideal candidate has 2+ years in customer service and 1 year scheduling experience, with strong communication and organizational skills.

Qualifications

• High school diploma or GED is required.
• 2+ years of customer service experience.
• 1 year of experience scheduling workforce.
• 6+ months experience supporting customers via telephone and email.
• Experience with Microsoft Office.
• Experience with SAP.
• Experience with Salesforce or similar CRM.

Responsibilities

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated.
• Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements.
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule.
• Proactively distribute work orders for jobs daily.
• Adhere to scheduling guidelines and work order priority to manage schedule.
• Assist with the management and recording of non-productive technician time.
• Will support the accounts receivable team with reconciliation of past due invoices.
• Reconciling technician expenses with work orders after project completion.

Skills

Customer service

Workforce scheduling

Phone & email support

Education

High School diploma or GED

Tools

Microsoft Office

SAP

Salesforce CRM

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

This position is for a Commercial HVAC Field Service Coordinator who is able to work independently with minimal supervision . The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, warranty documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks.

Key Responsibilities

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule
• Assist with the management and recording of non-productive technician time
• Will support the accounts receivable team with reconciliation of past due invoices.
• Reconciling technician expenses with work orders after project completion

Required Qualifications

• High School diploma or GED
• 2+ years customer service experience
• 1 year of experience scheduling workforce
• 6+ months experience supporting customers via telephone and email

Preferred Qualifications

• Experience in the HVAC industry
• Experience with scheduling field service technicians
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience with Microsoft Office
• Experience with SAP
• Experience with Salesforce or similar CRM

Pay Range

The annual salary for this position is between $53,000.00 - $106,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability : Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment As