HVAC Field Service Manager — Ops, Safety & Growth

YDU JC Air Cond & Ref Inc.- Dubai; Plymouth (MN); On-site; USD 91,200 - 136,950; Full time

Benefits offered by this job

Company vehicle

401(k) plan

Medical coverage

Dental coverage

Vision coverage

Day one benefits

Job summary

Johnson Controls International plc. is recruiting a Senior Field Service Manager to lead HVAC field technician teams, ensuring safe, profitable service delivery across regional sites.

The role requires a Bachelor’s degree and 5+ years in HVAC operations, with at least 3 years in management; Master’s degree and Six Sigma Green Belt are preferred. You will oversee routes, safety, customer satisfaction, and collaboration with sales.

Qualifications

• Bachelor’s degree in Engineering, Business, or equivalent experience.
• Minimum 5 years of progressive operational experience in HVAC services.
• Minimum 3 years of management experience responsible for productivity and development.
• Preferred: Master’s degree, 8+ years in HVAC operations, Six Sigma Green Belt.

Responsibilities

• Oversee daily operations of field technician teams and plan monthly routes.
• Analyze team performance and recommend improvements to profitability, safety, and client satisfaction.
• Maintain customer satisfaction while balancing financial goals.
• Ensure safety compliance across all service activities.
• Coordinate with sales to support opportunities and link to installations.
• Drive operational reviews, evaluate bids and estimates for accuracy.
• Develop staffing plans and support workforce management.
• Prepare performance reviews, development plans, and coaching for direct reports.
• Identify and present market opportunities to branch or regional leadership.
• Audit operations and implement performance improvements.

Skills

Leadership

HVAC operations

Project management

Education

Bachelor’s degree in Engineering, Business, or equivalent experience

Job description

Johnson Controls International plc. is recruiting a Senior Field Service Manager to lead HVAC field technician teams, ensuring safe, profitable service delivery across regional sites.

The role requires a Bachelor’s degree and 5+ years in HVAC operations, with at least 3 years in management; Master’s degree and Six Sigma Green Belt are preferred. You will oversee routes, safety, customer satisfaction, and collaboration with sales.