Controls Systems Team Leader

YDU JC Air Cond & Ref Inc.- Dubai; Plymouth (MN); On-site; USD 91,200 - 136,950; Full time

Benefits offered by this job

Company vehicle

401(k) plan

Medical coverage

Dental coverage

Vision coverage

Day one benefits

Job summary

Johnson Controls International plc. is recruiting a Senior Field Service Manager to lead HVAC field technician teams, ensuring safe, profitable service delivery across regional sites.

The role requires a Bachelor’s degree and 5+ years in HVAC operations, with at least 3 years in management; Master’s degree and Six Sigma Green Belt are preferred. You will oversee routes, safety, customer satisfaction, and collaboration with sales.

Qualifications

• Bachelor’s degree in Engineering, Business, or equivalent experience.
• Minimum 5 years of progressive operational experience in HVAC services.
• Minimum 3 years of management experience responsible for productivity and development.
• Preferred: Master’s degree, 8+ years in HVAC operations, Six Sigma Green Belt.

Responsibilities

• Oversee daily operations of field technician teams and plan monthly routes.
• Analyze team performance and recommend improvements to profitability, safety, and client satisfaction.
• Maintain customer satisfaction while balancing financial goals.
• Ensure safety compliance across all service activities.
• Coordinate with sales to support opportunities and link to installations.
• Drive operational reviews, evaluate bids and estimates for accuracy.
• Develop staffing plans and support workforce management.
• Prepare performance reviews, development plans, and coaching for direct reports.
• Identify and present market opportunities to branch or regional leadership.
• Audit operations and implement performance improvements.

Skills

Leadership

HVAC operations

Project management

Education

Bachelor’s degree in Engineering, Business, or equivalent experience

Job description

Senior Field Service Manager – HVAC

Johnson Controls seeks an experienced manager to lead field technician teams, ensuring profitable and safe service delivery across regional sites.

Responsibilities

• Oversee daily operations of field technician teams and plan monthly routes.
• Analyze team performance and recommend improvements to profitability, safety, and client satisfaction.
• Maintain customer satisfaction while balancing financial goals.
• Ensure safety compliance across all service activities.
• Coordinate with sales to support opportunities and link to installations.
• Drive operational reviews, evaluate bids and estimates for accuracy.
• Develop staffing plans and support workforce management.
• Prepare performance reviews, development plans, and coaching for direct reports.
• Identify and present market opportunities to branch or regional leadership.
• Audit operations and implement performance improvements.

Qualifications

• Bachelor’s degree in Engineering, Business, or equivalent experience.
• Minimum 5 years of progressive operational experience in HVAC services.
• Minimum 3 years of management experience responsible for productivity and development.
• Preferred: Master’s degree, 8+ years in HVAC operations, Six Sigma Green Belt.

Salary Range

$91,200 – $136,950

Benefits

Competitive salary, 15 days of vacation in the first year, comprehensive benefits including 401(k), medical, dental, and vision care available day one, company vehicle.

Equal Opportunity Employer

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.