HVAC Field Service Manager — Lead, Train & Drive Excellence

Sila; Lynchburg (VA); Presencial; USD 95.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) with company match

Paid vacation

Paid training

Growth opportunities

Parental leave

Disability insurance

Life insurance

Discounts for friends & family

Year-round work

Descripción de la vacante

Davis Heating, Cooling, Plumbing & Electric in Lynchburg, VA is seeking a Field Service Manager to lead and develop the field team responsible for HVAC, plumbing, and electrical service work.

You will oversee daily field service operations, manage KPIs, coordinate with dispatch, recruit and onboard technicians, ensure safety compliance, and support budgeting and forecasting to drive service performance.

Formación

• Deep expertise in residential HVAC, Plumbing, or Electrical service work
• Strong operational and problem-solving skills
• Comfortable managing KPIs, productivity, revenue, and service performance
• Ability to handle customer escalations and high-pressure situations
• Strong communication and leadership skills
• Safety-focused with knowledge of OSHA and field safety requirements
• Valid driver's license and clean driving record

Responsabilidades

• Lead, coach, and develop the team.
• Oversee daily field service operations
• Enter daily huddle number (includes: sales, sold hour, MTD, TGLS, & HG sold)
• Navigate customer complaints/concerns to reach an agreement/understanding.
• Gather equipment/materials needed for Installs- for installers to be able to gather & go.
• Answer questions regarding WaterFurnace geothermal ( as best as possible) for customers and sales people.
• Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
• Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
• Set clear expectations and hold the team accountable for results
• Recruit, interview, hire, and onboard technicians
• Identify training needs and help technicians continue developing their skills
• Ensure OSHA, safety, and company standards are followed
• Assist with budgeting, forecasting, staffing, and controlling service-related expenses
• Partner with dispatch, sales, technicians, and leadership to improve operations
• Identify problems quickly and implement solutions
• Build a positive, accountable, high-performing service team

Descripción del empleo

Davis Heating, Cooling, Plumbing & Electric in Lynchburg, VA is seeking a Field Service Manager to lead and develop the field team responsible for HVAC, plumbing, and electrical service work.

You will oversee daily field service operations, manage KPIs, coordinate with dispatch, recruit and onboard technicians, ensure safety compliance, and support budgeting and forecasting to drive service performance.