HVAC Field Service Manager

Sila; Lynchburg (VA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation

Paid training

Growth opportunities

Parental leave

Disability insurance

Life insurance

Discounts for friends & family

Year-round work

Job summary

Davis Heating, Cooling, Plumbing & Electric in Lynchburg, VA is seeking a Field Service Manager to lead and develop the field team responsible for HVAC, plumbing, and electrical service work.

You will oversee daily field service operations, manage KPIs, coordinate with dispatch, recruit and onboard technicians, ensure safety compliance, and support budgeting and forecasting to drive service performance.

Qualifications

• Deep expertise in residential HVAC, Plumbing, or Electrical service work
• Strong operational and problem-solving skills
• Comfortable managing KPIs, productivity, revenue, and service performance
• Ability to handle customer escalations and high-pressure situations
• Strong communication and leadership skills
• Safety-focused with knowledge of OSHA and field safety requirements
• Valid driver's license and clean driving record

Responsibilities

• Lead, coach, and develop the team.
• Oversee daily field service operations
• Enter daily huddle number (includes: sales, sold hour, MTD, TGLS, & HG sold)
• Navigate customer complaints/concerns to reach an agreement/understanding.
• Gather equipment/materials needed for Installs- for installers to be able to gather & go.
• Answer questions regarding WaterFurnace geothermal ( as best as possible) for customers and sales people.
• Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
• Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
• Set clear expectations and hold the team accountable for results
• Recruit, interview, hire, and onboard technicians
• Identify training needs and help technicians continue developing their skills
• Ensure OSHA, safety, and company standards are followed
• Assist with budgeting, forecasting, staffing, and controlling service-related expenses
• Partner with dispatch, sales, technicians, and leadership to improve operations
• Identify problems quickly and implement solutions
• Build a positive, accountable, high-performing service team

Job description

Field Service Manager

Davis Heating, Cooling, Plumbing & Electric - Lynchburg, VA

At Davis Heating, Cooling, Plumbing & Electric, we believe great service starts with great people. For over 79 years, we’ve built our reputation on integrity, craftsmanship, and treating people the right way, including our team.

If you’re looking for a place where your work matters, where you can grow professionally, and where you’re supported by a strong team, you may have found your home at Davis.

We’re always looking for motivated individuals who want to build a long-term career in the skilled trades or home service industry.

What You’ll Do

• Lead, coach, and develop the team.
• Oversee daily field service operations
• Enter daily huddle number (includes: sales, sold hour, MTD, TGLS, & HG sold)
• Navigate customer complaints/concerns to reach an agreement/understanding.
• Gather equipment/materials needed for Installs- for installers to be able to gather & go.
• Answer questions regarding WaterFurnace geothermal ( as best as possible) for customers and sales people.
• Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
• Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
• Set clear expectations and hold the team accountable for results
• Recruit, interview, hire, and onboard technicians
• Identify training needs and help technicians continue developing their skills
• Ensure OSHA, safety, and company standards are followed
• Assist with budgeting, forecasting, staffing, and controlling service-related expenses
• Partner with dispatch, sales, technicians, and leadership to improve operations
• Identify problems quickly and implement solutions
• Build a positive, accountable, high-performing service team

What We’re Looking For

• Deep expertise in residential HVAC, Plumbing, or Electrical service work
• Strong operational and problem-solving skills
• Comfortable managing KPIs, productivity, revenue, and service performance
• Ability to handle customer escalations and high-pressure situations
• Strong communication and leadership skills
• Safety-focused with knowledge of OSHA and field safety requirements
• Valid driver's license and clean driving record

Why Davis Heating, Cooling, Plumbing & Electric?

• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick, and personal days
• Paid training and ongoing education
• Growth opportunities
• Parental leave
• Short-term and long-term disability
• Company-paid life insurance
• Friends and family discounts on services
• Year-round work