HVAC Field Service Leader — Drive Team Performance

Central Cooling and Heating; Woburn (MA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation, sick, and personal days

Paid training and ongoing education

Growth opportunities

Parental leave

Short-term and long-term disability

Company-paid life insurance

Friends and family discounts on خدمات

Job summary

Central Cooling & Heating in Woburn, MA is seeking an experienced Field Service Manager to lead our HVAC service team. You will coach technicians, oversee daily operations, drive productivity, and maintain high customer satisfaction while ensuring safety and OSHA compliance.

This hands-on leadership role offers a competitive salary, comprehensive benefits, and growth opportunities within a long‑standing service organization serving Greater Boston.

Qualifications

• Experience leading HVAC service technicians.
• Strong knowledge of commercial HVAC systems.
• Safety-focused with OSHA familiarity.
• Valid driver's license and clean record.

Responsibilities

• Lead and develop a team of HVAC service technicians.
• Oversee daily field service operations.
• Drive productivity, revenue, and customer satisfaction.
• Coordinate with dispatch to assign jobs.
• Provide technical guidance on complex HVAC issues.
• Monitor KPIs, callbacks, and service quality.
• Ensure safety standards and OSHA compliance.
• Assist budgeting and staffing for service operations.
• Collaborate with dispatch, sales, and leadership to improve operations.
• Identify problems and implement timely solutions.
• Build a high-performing, accountable service team.

Skills

HVAC leadership

Field operations

KPI management

Team development

Customer escalation handling

Job description

Central Cooling & Heating in Woburn, MA is seeking an experienced Field Service Manager to lead our HVAC service team. You will coach technicians, oversee daily operations, drive productivity, and maintain high customer satisfaction while ensuring safety and OSHA compliance.

This hands-on leadership role offers a competitive salary, comprehensive benefits, and growth opportunities within a long‑standing service organization serving Greater Boston.