HVAC Field Ops Manager — Tech Support & Cost Optimization

Service Experts; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health insurance

401(k) with company match

Life insurance

Disability insurance

Training opportunities

Career development

Job summary

Service Experts in Jacksonville, FL seeks an Operations Manager to troubleshoot HVAC questions, analyze spend trends, and optimize repair/maintenance spend while maximizing uptime for equipment. You will review quotes, support clients, and lead strategic reviews.

The role requires 5+ years of field HVAC experience and 5+ years in supervisory roles, with strong communication and computer skills. Competitive benefits and career development are provided.

Qualifications

• Minimum 5 years proven field experience in commercial HVAC
• Minimum of 5 years as an HVAC service manager or supervisory experience
• Proficient with Word and Excel, able to communicate effectively, both verbally and in writing

Responsibilities

• Review and manage all repair quotes submitted by service providers and submit to National Accounts customer
• Conduct strategic account review meetings with clients on total cost of ownership
• Provide technical support for the department
• Evaluate and resolve technical issues
• Provide technical assistance for customers
• Resolve billing problems of a technical nature
• Help customer service (dispatch) with technical problems
• Performs other duties and tasks as assigned
• Regular, reliable attendance

Skills

Multi-tasking

Independence

HVAC knowledge

MS Word & Excel

Communication

Supervisory experience

Field experience

Education

Bachelor's Degree

Tools

MS Word

Excel

Job description

Service Experts in Jacksonville, FL seeks an Operations Manager to troubleshoot HVAC questions, analyze spend trends, and optimize repair/maintenance spend while maximizing uptime for equipment. You will review quotes, support clients, and lead strategic reviews.

The role requires 5+ years of field HVAC experience and 5+ years in supervisory roles, with strong communication and computer skills. Competitive benefits and career development are provided.