Manager, Field Operations

Service Experts, LLC Air Engineers; Jacksonville (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) with company match

Medical/Dental/Vision insurance

Life insurance

Short-/Long-term disability

Training opportunities

Career development

Job summary

Service Experts LLC Air Engineers seeks an Operations Manager to troubleshoot HVAC service questions, analyze spend trends, and optimize repair and maintenance spend while maximizing uptime for equipment.

The role focuses on reviewing quotes, supporting National Accounts, and guiding technical and customer-facing activities within a dynamic service environment.

Qualifications

• 5+ years of field experience in commercial HVAC.
• 5+ years as an HVAC service manager or equivalent supervisory role.
• Ability to multi-task and prioritize work.
• Strong knowledge of HVAC safety practices and procedures.
• Excellent interpersonal and organizational skills; ability to handle confidential information.
• Proficiency with Word and Excel; effective written and verbal communication.

Responsibilities

• Review and manage all repair quotes from service providers and submit to National Accounts customers.
• Conduct strategic account review meetings with clients on total cost of ownership.
• Provide technical support for the department and resolve technical issues.
• Resolve billing problems of a technical nature and assist with dispatch-related issues.
• Support customers and technicians with technical problems as needed.

Skills

HVAC expertise

Leadership

Customer service

Budgeting

Strategic account management

Education

Bachelor's degree

Tools

MS Word

Excel

Job description

Welcome!As Operations Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from service providers to customers.Key Responsibilities:Review and manage all repair quotes submitted by the service providers and submits to the National Accounts customerConduct strategic account review meetings with clients on total cost of ownership.Provide technical support for the departmentEvaluate & resolve technical issuesProvide technical assistance for customersResolve billing problems of a technical natureHelp customer service (dispatch) with technical problemsPerforms other duties and tasks as assignedRegular, reliable attendanceDesired Skills and Qualifications:Ability to multi-task and prioritize work responsibilities.Ability to work independently and to instruct others.Industry specific knowledge of various components associated with HVAC service field.Minimum of 5 years proven field experience in commercial HVACMinimum of 5 years as an HVAC service manager or adequate field supervisory experience.Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade.Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.Must be proficient with computers – including but not limited to Microsoft Word and Excel.Must communicate effectively verbally and in writing with customers and service technicians.What Do We Offer You as a Service Experts Employee?Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.Competitive Pay, including incentive opportunities for many positionsPaid Time Off and Company Holiday PayMedical /Dental /Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance, for you and options you can elect for your familyShort-term and Long-term disability insurance options, that protects you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, health advocacy programsWorld Class Training opportunities through our Experts UniversityCareer Development opportunities• Minimum Experience: 6+ years• Minimum Education: Bachelor's DegreeEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]