Manager, Field Operations

Service Experts; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health insurance

401(k) with company match

Life insurance

Disability insurance

Training opportunities

Career development

Job summary

Service Experts in Jacksonville, FL seeks an Operations Manager to troubleshoot HVAC questions, analyze spend trends, and optimize repair/maintenance spend while maximizing uptime for equipment. You will review quotes, support clients, and lead strategic reviews.

The role requires 5+ years of field HVAC experience and 5+ years in supervisory roles, with strong communication and computer skills. Competitive benefits and career development are provided.

Qualifications

• Minimum 5 years proven field experience in commercial HVAC
• Minimum of 5 years as an HVAC service manager or supervisory experience
• Proficient with Word and Excel, able to communicate effectively, both verbally and in writing

Responsibilities

• Review and manage all repair quotes submitted by service providers and submit to National Accounts customer
• Conduct strategic account review meetings with clients on total cost of ownership
• Provide technical support for the department
• Evaluate and resolve technical issues
• Provide technical assistance for customers
• Resolve billing problems of a technical nature
• Help customer service (dispatch) with technical problems
• Performs other duties and tasks as assigned
• Regular, reliable attendance

Skills

Multi-tasking

Independence

HVAC knowledge

MS Word & Excel

Communication

Supervisory experience

Field experience

Education

Bachelor's Degree

Tools

MS Word

Excel

Job description

Welcome! As Operations Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from service providers to customers.

Key Responsibilities

• Review and manage all repair quotes submitted by the service providers and submits to the National Accounts customer
• Conduct strategic account review meetings with clients on total cost of ownership.
• Provide technical support for the department
• Evaluate & resolve technical issues
• Provide technical assistance for customers
• Resolve billing problems of a technical nature
• Help customer service (dispatch) with technical problems
• Performs other duties and tasks as assigned
• Regular, reliable attendance

Desired Skills And Qualifications

• Ability to multi-task and prioritize work responsibilities.
• Ability to work independently and to instruct others.
• Industry specific knowledge of various components associated with HVAC service field.
• Minimum of 5 years proven field experience in commercial HVAC
• Minimum of 5 years as an HVAC service manager or adequate field supervisory experience.
• Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade.
• Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.
• Must be proficient with computers – including but not limited to Microsoft Word and Excel.
• Must communicate effectively verbally and in writing with customers and service technicians.

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

• Minimum Experience: 6+ years
• Minimum Education: Bachelor's Degree

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]