HVAC Service Delivery Lead - Grow Techs & Quality

Torrey Holistics; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Airtron Heating & Air Conditioning in Austin seeks an HVAC Service Delivery Lead to elevate customer experience and field performance. You will coach a team of residential service technicians, drive on-time delivery, and ensure safety and SOP adherence while continuously improving operations.

This role requires strong leadership, customer service excellence, and hands-on problem solving. The position involves heavy field coordination, travel to job sites, and collaboration with stakeholders to

Qualifications

• 5+ years in HVAC/field service or related trade; residential experience preferred.
• 3+ years leading field teams (supervisor/foreman) required.
• Strong customer service orientation and team development.
• Excellent communication and organizational skills; solutions-focused.

Responsibilities

• Coach and mentor a crew of residential service technicians; recruit and retain top talent.
• Embed a customer-first culture; support escalations and complex diagnostics as needed.
• Own daily scheduling, routing, and resource planning for on-time, quality delivery.

Skills

Leadership

Customer service

Communication

Organized

Driver's license

Microsoft Office

Tools

Microsoft Office

Job description

Airtron Heating & Air Conditioning in Austin seeks an HVAC Service Delivery Lead to elevate customer experience and field performance. You will coach a team of residential service technicians, drive on-time delivery, and ensure safety and SOP adherence while continuously improving operations.

This role requires strong leadership, customer service excellence, and hands-on problem solving. The position involves heavy field coordination, travel to job sites, and collaboration with stakeholders to