Dispatcher

One Hour Heating & Air Conditioning; Hazel Crest (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in HVAC services is seeking dedicated professionals to join their dynamic team. This role focuses on dispatching service calls and ensuring maximum scheduling efficiency while maintaining exceptional client satisfaction. You will manage the dispatch board, communicate with technicians, and handle client notifications, all while contributing to a positive work environment. With a commitment to employee development, the company offers competitive pay, flexible scheduling, and comprehensive training programs designed to help you thrive in your career. If you have a strong work ethic and a passion for customer service, this opportunity is perfect for you.

Benefits

Flexible Scheduling

Career Development Programs

Competitive Pay

Qualifications

• High school diploma or equivalent is required for this position.
• Good computer software skills are essential for managing dispatch.

Responsibilities

• Manage dispatch board for efficient scheduling and client satisfaction.
• Communicate with technicians and clients to ensure timely service.

Skills

Customer Service Skills

Computer Software Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

SuccessWare Software

Job description

Join Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

JOB DUTIES

• Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue.
• Makes every effort to compress call scheduling, effectively maximizing productivity and revenue.
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
• Re-schedules appointment times at client’s convenience as necessary.
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians.
• Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment.
• Shares responsibility to ensure that all Technicians arrive at their designated appointments on time.
• Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues.
• Enters equipment type and age information for systems into SuccessWare software system.

MINIMUM REQUIREMENTS

• High school diploma or equivalent required.
• Must have good computer software skills.
• Prior customer service experience preferred.

Compensation: $20.00 per hour

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

• Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating & Air Conditioning Corporate.