Service Coordinator Dispatcher - Temp to hire

PremiStar; Wood Dale (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Coordinator Dispatcher to join their team. This role is essential for ensuring smooth operations by scheduling and dispatching technicians for service and maintenance tasks. The ideal candidate will possess strong communication skills and a customer-focused mindset, acting as a liaison between clients and technicians. With a supportive work culture that values employee appreciation and career advancement, this position offers a balanced work-life environment. If you thrive in a dynamic setting and enjoy helping others, this opportunity is perfect for you.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401k

Work-life balance

Career advancement opportunities

Training

Qualifications

• 3-5 years of dispatching experience required.
• High School Diploma or equivalent is mandatory.

Responsibilities

• Serve as the initial point of contact for escalated issues.
• Schedule or dispatch technicians to appropriate locations.
• Update customers on the status of service calls.

Skills

Customer Service

Scheduling

Communication

Problem Solving

Education

High School Diploma or GED

Job description

Service Coordinator Dispatcher - Temp to hire

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• A compelling work culture and company values.
• A sense of purpose and employee appreciation.
• Support & Stability & Technology
• Training

What we offer:

• Work-life balance.
• Career advancement opportunities.
• A great manager and/or team.
• A compelling work culture and company values.
• A sense of purpose and employee appreciation.
• Support & Stability & Technology
• Training

Located in either our Frankfort or Wood Dale facility, the successful candidate will assist with scheduling and dispatching technicians for service, maintenance, or emergency repairs outside the place of business. They will act as a liaison between the customer and the company, ensuring customer needs are met by fostering a customer-to-client atmosphere in all interactions with internal and external customers.

Job Duties and Responsibilities:

• Serve as the initial point of contact for escalated issues and inform the manager.
• Receive customer service calls and schedule or dispatch technicians to appropriate locations.
• Relay work orders, messages, or information to or from technicians or customers.
• Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service.
• Update customers on the status of service calls and relay information to technicians and service representatives as needed.
• Prepare and schedule daily work and run schedules.
• Receive and document customer purchase orders.
• Track the status of orders and resolve any problems.
• Confirm times, check materials, and submit for billing once matched to the biller.
• Monitor technician locations and utilization to coordinate service and schedules.
• Record and enter records of customer requests, work, or services performed.
• Coordinate and determine tools and inventory needed for technicians to complete service orders.
• Advise technicians and coworkers about traffic problems, such as construction, accidents, congestion, weather conditions, or other hazards.
• Identify the best itinerary based on customer and equipment knowledge.
• Manage the unbilled hours report.
• Submit technician hours for payroll processing.
• Assist and train dispatchers.
• Perform administrative activities, including returning parts for credit and assisting with labeling incoming equipment or parts for service and construction departments.
• Other duties as assigned.

Required Education/Experience:

High School Diploma (or GED or High School Equivalence Certificate) and 3-5 years of dispatching experience required.

Physical Demands:

This position is largely sedentary; some filing is required, which may involve lifting files, opening filing cabinets, and bending or standing as necessary.

Work Environment:

Work is performed in both office and field environments. Must be able to sit and/or stand for extended periods.

Reasonable Accommodation:

Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions unless it causes undue hardship.

Other Duties:

This job description is not exhaustive and duties may change at any time. Employee agrees to comply with all conditions and understands that employment is at-will.

Salary & Benefits:

Salary Range: $22 - $30 hourly.

Benefits include health, vision, dental, 401k, etc.