HVAC Dispatcher/ Office Assistant

CLADDAGH REFRIGERATION CO INC; San Francisco (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Excellent Starting Salary

Paid health insurance

Paid vacation and holidays

Job summary

Claddagh Refrigeration & A/C Co. Inc. in San Francisco is seeking a Dispatcher/Office Assistant to manage front office operations and daily dispatch tasks for HVAC services. The role requires initiative, organization, and strong communication to support technicians and customers.

The ideal candidate will handle service calls, ticket assignments, scheduling, and coordination with payroll and billing. Office located near BART, with competitive pay and health benefits.

Qualifications

• High school diploma or general education degree (GED).
• Proficient knowledge in computer skills: MS Office - Word, Excel, Outlook.
• Ability to multi-task and stay organized.
• Prior supervisory experience.
• Knowledge of San Francisco map and neighborhoods.
• Excellent communication skills & use of English.

Responsibilities

• Processing all incoming client service, maintenance and warranty calls in pleasant and courteous manor.
• Assigning service tickets to Technicians based on schedule and geographical locations.
• Schedule and coordinate service and access to job site locations as needed.
• Ensure all information and documentation is properly captured by technicians before processing service tickets into billings.
• Process the ordering/shipment of materials and equipment as needed.
• Manage the dispatch board / schedule for service work and follow ups.
• Assist with collection calls on past due billings and other accounting functions as needed.
• Manage timesheets for the department and coordinate process with Payroll administrator.
• Adhere to the policies and procedures of the company.
• Process and document all work in a timely manner.
• Perform additional work as directed by HVAC President and Service Manager.

Skills

Multi-tasking

Organization

Communication

Supervisory experience

Education

High school diploma or GED

Tools

MS Office

Job description

Future Opening: HVAC Dispatcher/ Office Assistant

Full Time • San Francisco

• Vacation & Holidays
• Health insurance
• Paid time off

JOB DESCRIPTION:

San Francisco Refrigeration/ HVAC business striving to provide a rewarding work environment and experience for our employees while servicing locally owned Restaurants and Businesses. Currently looking for an experienced Dispatcher/ Office Assistant to help manage the day-to-day operations.

The Dispatcher/ Office Assistant will assist with the day-to-day functioning of the company’s front office administration, assisting co-workers in administrative tasks to increase company productivity. The role requires an experienced, self-directed, resourceful, high-energy professional who is confident taking initiative and finding opportunities to enhance their role beyond the daily call of duty. The ideal candidate will rise to challenges, be a creative problem solver and apply high standards to their work and office environment.

POSITION BENEFIT PACKAGE INCLUDES:

• Excellent Starting Salary
• Paid health insurance
• Paid vacation and holidays

DETAILED JOB FUNCTIONS:

• Processing all incoming client service, maintenance and warranty calls in pleasant and courteous manor
• Assigning service tickets to Technicians based on schedule and geographical locations
• Schedule and coordinate service and access to job site locations as needed
• Ensure all information and documentation is properly captured by technicians before processing service tickets into billings
• Process the ordering/shipment of materials and equipment as needed
• Manage the dispatch board / schedule for service work and follow ups
• Assist with collection calls on past due billings and other accounting functions as needed
• Manage timesheets for the department and coordinate process with Payroll administrator
• Adhere to the policies and procedures of the company
• Process and document all work in a timely manner
• Perform additional work as directed by HVAC President and Service Manager

REQUIRED QUALIFICATIONS:

• High school diploma or general education degree (GED)
• Proficient knowledge in computer skills: MS Office - Word, Excel, Outlook
• Ability to multi-task and stay organized
• Prior supervisory experience
• Knowledge of San Francisco map and neighborhoods
• Excellent communication skills & use of English

PREFERRED QUALIFICATIONS:

· FieldEdge Software or other Field Management Software

• Experience working in a Refrigeration/ HVAC or other high paced dispatch front office

WORKING CONDITIONS:

• Full-time schedule, Monday through Friday 8.30am to 5pm
• Our office is based in San Francisco, within walking distance of BART

Compensation: $25.00 - $30.00 per hour

Company Background

Claddagh Refrigeration & A/C Co. Inc. is locally-owned and operated in San Francisco, California. We have proudly served local, regional, and national companies in the San Francisco Bay Area for over 20 years. President, John Coyne, originally from Galway, Ireland brings over 30 years of industry experience stateside.

Factory Trained Technicians

We are a factory authorized service center specializing in commercial and light industrial refrigeration, ice machines, and a variety of other HVAC-R services. We are available twenty-four hours a day, seven days a week for any and all emergencies. We offer sales, new installation, service repair, rentals, preventative maintenance, and warranty work.

Community Supporters

We strive to give back to our community through sponsorships of local public and youth events as well as city and county programs. We are dedicated to the success of our customers and the prosperity of the people in our community through our service, business practices, and outstanding customer relations.

How many years of previous experience do you have as a Dispatcher? *

How many years of previous experience do you have as a Office Assistant? *

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