Administrative Assistant

Southern Arkansas University; San Carlos (CA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Vacation days

Paid company holidays

100% employer-paid medical, dental, and vision insurance

401(k) with employer match

Kitchen stocked with snacks

Company-sponsored events

Job summary

Degree HVAC, Inc. seeks a dedicated administrative professional in San Carlos, CA, to manage office functions and support teamwork. This full-time role engages in answering service calls, scheduling technicians, and managing contracts, ensuring smooth operations within a dynamic office.

The ideal candidate should have 2-4 years of experience, proficiency in Microsoft Office, and a professional demeanor. Compensation ranges from $26.00 to $28.00 per hour, along with paid holidays and health benefits.

Qualifications

• 2 to 4 years of office administrative experience in a service or construction environment.
• Organized and dependable with professional communication skills.
• Self-directed learner who can absorb written procedures.

Responsibilities

• Answer and route incoming service calls.
• Schedule and dispatch field technicians.
• Manage service and maintenance contracts.
• Provide service rates to clients.
• Update maintenance database and work orders.

Skills

Office administrative experience

Professional phone manner

Proficiency in Microsoft Office

Detail-oriented

Team-oriented

Tools

Microsoft Access

Google Workspace

Sage 100 Contractor

Job description

Degree HVAC, Inc. is a licensed mechanical and plumbing contractor serving the San Francisco Peninsula. We are a small, hardworking team that takes pride in doing the job right, for our clients and for each other. We are growing and looking for a dedicated professional to help keep our office running smoothly.

THE ROLE

This is a full-time, in-person position reporting directly to the Office Manager. You will join a close-knit office team where all members are cross‑trained on core duties and support one another. This role is integral to that dynamic and works closely with the Service Manager on a daily basis. As the first point of contact for our customers, you will represent Degree HVAC with professionalism, composure, and a genuine commitment to service. Work here is busy and varied. Structured tasks can give way to urgent priorities at any moment. You need to be comfortable with both.

WHAT YOU'LL DO

• Answer, route, and follow up on incoming service calls
• Schedule and geographically dispatch field technicians
• Provide and confirm service rates with clients
• Manage, process, and maintain service and maintenance contracts
• Update the maintenance database, monthly work orders, and filter lists
• Enter data accurately and with close attention to detail
• Set up, order, and create follow‑up work orders
• Support the Office Manager with research and administrative projects
• Cross‑support teammates on shared office duties as needed
• Adapt to additional tasks as the business requires

WHAT WE'RE LOOKING FOR

• 2 to 4 years of office administrative experience, preferably in a service, trades, or construction environment
• Professional phone manner, comfortable managing variable call volume in a fast‑paced service environment
• Proficiency in Microsoft Office (Word, Excel) — this will be verified
• Experience with Microsoft Access is highly preferred
• Experience with Google Workspace (Gmail, Drive, Calendar)
• Experience with Sage 100 Contractor is a strong plus, but not required
• Self‑directed learner who can absorb written procedures and ask the right questions
• Organized, detail‑oriented, and dependable
• Professional communication and office etiquette, written and verbal
• Team‑oriented with a willingness to pitch in across shared responsibilities

SCHEDULE

Monday through Friday, 7:30 am to 4:30 pm. This is a fully in‑person position at our San Carlos office. Remote work is not available for this role.

COMPENSATION AND BENEFITS

• $26.00 to $28.00 per hour, based on experience
• Vacation accrual begins your first day; 5 days in year one, increasing to 10 days annually after your first year
• 8 paid company holidays
• 100% employer‑paid medical, dental, and vision insurance, effective on the first of the month following 60 days
• 401(k) with up to 4% employer match after one year
• Performance review at the end of the probationary period with opportunity for an increase
• Kitchen stocked with coffee, snacks, and fruit
• Company‑sponsored events and team gatherings throughout the year

GROWTH POTENTIAL

For the right person, this role grows with you. As you become proficient in your core responsibilities, there is an opportunity to take on expanded duties including payment processing and billing, and potentially more. We invest in people who invest in us.