HVAC Dispatcher — Fast-Paced Scheduling & Routing

American Residential Services LLC.; Mountlake Terrace (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Insurance after 31 days

Low-cost medical

Dental & vision

HSA/FSA

401(k) with match

PTO + holidays

Life insurance

Job summary

American Residential Services LLC (ARS) in Mountlake Terrace, WA is seeking an organized HVAC Dispatcher to coordinate daily scheduling and support our residential HVAC service technicians. This fast-paced, in-office role drives efficient dispatch, routing, and customer scheduling throughout the day.

You will manage technician assignments, handle incoming service requests, and communicate updates to customers while maintaining productive schedules.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support technician routing and service scheduling.
• Must report daily to the office (no remote work available).
• Flexibility to work assigned shifts and weekend rotations as needed.
• Must pass background check and drug screening.

Responsibilities

• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC service platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC service appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Skills

Dispatch experience

Scheduling

Call center

Microsoft Office

Multi-line phones

Geography knowledge

Office presence

Weekend rotation

Background check

Drug screening

Job description

American Residential Services LLC (ARS) in Mountlake Terrace, WA is seeking an organized HVAC Dispatcher to coordinate daily scheduling and support our residential HVAC service technicians. This fast-paced, in-office role drives efficient dispatch, routing, and customer scheduling throughout the day.

You will manage technician assignments, handle incoming service requests, and communicate updates to customers while maintaining productive schedules.