Dispatcher

Edwards Air Enterprise LLC; Florida; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Career growth opportunities

Job summary

Edwards Air Enterprise LLC in Florida is seeking a professional Dispatcher to handle emergency and non-emergency HVAC calls, make quick decisions, and coordinate appropriate responses with speed and accuracy. The ideal candidate is highly organized, able to multitask and stay calm under pressure, with strong verbal and written communication to document caller information and direct field units.

This role also involves scheduling inspections and handling administrative tasks such as proposals and

Qualifications

• High school diploma or GED.
• Experience as a Dispatcher or in a similar role recommended.
• Excellent typing and data entry skills.
• Strong verbal and written communication; works under pressure.
• Understanding of HVAC emergency response procedures.

Responsibilities

• Receive inbound HVAC emergency and non-emergency calls.
• Collect and document information from callers.
• Prioritize calls according to urgency.
• Transmit information to the appropriate person or department.
• Direct response units to location and monitor status.
• Pull permits and schedule inspections.
• Administrative duties: proposals, invoicing, parts orders.

Skills

Typing speed

Data entry

Verbal comms

Written comms

Multitasking

Education

High school diploma or GED

Job description

Job Description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.

Responsibilities

• Receive inbound HVAC emergency and non-emergency calls
• Collect and document information from callers
• Prioritize calls according to the level of urgency
• Transmit information to the appropriate person or department
• Direct response units to appropriate location
• Monitor status of the response team
• Helping with pulling permits and scheduling inspections
• Administrative duties such as creating proposals, creating and sending invoices, ordering parts

Qualifications

• High school diploma/GED
• Previous experience as a Dispatcher or in a similar position recommended
• Excellent typing and data entry skills
• Understanding of best practices and procedures for emergency response situations in HVAC
• Strong verbal and written communication skills
• Highly organized with the ability to multitask and prioritize projects
• Ability to work well under pressure