HVAC Dispatcher

Call-the-Be; River Glen (CT); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Short- and long-term disability

Life insurance

Paid holidays and generous PTO

Referral bonus programs

Growth opportunities

Job summary

Call The Bee is a trusted, fast-growing home services company in Connecticut, seeking an organized Dispatcher to ensure technicians are scheduled efficiently and customers receive timely, high-quality service. You’ll be the central point of communication between our office and field teams, contributing to customer satisfaction and operational excellence.

Daily responsibilities include scheduling residential service calls and installations, prioritizing by urgency and location, tracking progress,

Qualifications

• Prior experience in dispatching, scheduling, or related administrative role.
• Strong communication and customer service skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Detail-oriented and adept at managing logistics and timelines; collaborative team player.

Responsibilities

• Schedule and dispatch technicians for residential service calls and installations
• Prioritize jobs based on urgency, technician availability, and geographic location
• Communicate clearly with customers regarding appointment confirmations, updates, and expectations
• Coordinate emergency responses and resource allocation
• Track technician progress and adjust scheduling in real-time as needed
• Maintain detailed records of service calls and field activities

Skills

Dispatching experience

Strong communication

Multitasking

Team player

Tools

ServiceTitan

Job description

Overview

Overview

Call The Bee is a trusted, fast‑growing home services company providing HVAC, plumbing, and electrical solutions throughout Connecticut. We pride ourselves on exceptional customer service, high‑quality workmanship, and a team culture built on reliability, communication, and integrity.

The Opportunity:We’re looking for a highly organized and motivated Dispatcher to help ensure our technicians are scheduled efficiently and customers receive timely, high-quality service. You’ll be the central point of communication between our office and field teams, playing a key role in customer satisfaction and operational excellence.

What You’ll Do:

• Schedule and dispatch technicians for residential service calls and installations
• Prioritize jobs based on urgency, technician availability, and geographic location
• Communicate clearly with customers regarding appointment confirmations, updates, and expectations
• Coordinate emergency responses and resource allocation
• Track technician progress and adjust scheduling in real-time as needed
• Maintain detailed records of service calls and field activities

What We’re Looking For:

• Prior experience in dispatching, scheduling, or a related administrative role
• Strong communication and customer service skills
• Ability to multitask and remain calm in a fast‑paced environment
• Familiarity with dispatching software; ServiceTitan experience is a big plus
• Detail‑oriented and adept at managing logistics and timelines
• A team player who thrives in a collaborative setting

What We Offer

• 401(k) with company match
• Health, dental, and vision insurance
• Short- and long‑term disability coverage
• Life insurance
• Paid holidays and generous PTO
• Referral bonus programs
• Supportive team environment with growth opportunities

Join our team at Call The Bee and become part of a company that values both its customers and employees.

Pre‑employment background check and drug screening may apply, subject to local laws.

Call The Bee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted Min Pay Rate

USD $19.00/Hr.

Posted Max Pay Rate

USD $24.00/Hr.