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HVAC Dispatcher

Lane Valente Industries

Phoenix (AZ)

On-site

USD 35,000 - 55,000

Full time

Yesterday
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Job summary

An established industry player is seeking a dedicated HVAC Dispatcher to join their dynamic team. In this pivotal role, you will be the key link between customers and service technicians, ensuring that service needs are met efficiently. Your responsibilities will include scheduling assignments, maintaining customer records, and utilizing GPS dispatching software to optimize technician routes. This is a fantastic opportunity to work in a supportive environment with a focus on integrity and continuous learning, where your contributions will directly impact customer satisfaction and operational efficiency.

Benefits

Medical Insurance
Dental Insurance
Paid Vacations
401(k) Retirement Plan with Company Match

Qualifications

  • High school diploma required; additional education is a plus.
  • Previous dispatching/customer service experience is essential.

Responsibilities

  • Communicate with customers to determine service needs and schedule technicians.
  • Maintain customer repair records and dispatching board for technicians.

Skills

Customer Service
Dispatching Experience
Communication Skills
GPS Dispatching Software

Education

High School Diploma
Additional Education

Tools

Multiple-lined Phone System
Computer Database
Dispatching Software

Job description

Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.
We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.
We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning.
CURRENT OPPORTUNITY: HVAC DISPATCHER
JOB TYPE: Full-time
JOB RESPONSIBILITIES:

In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Performs related work as required.
  • Primary responsibility is customer service.
  • Communicates with customers to determine their needs.
  • Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
  • Receives check-in call from the service technicians and informs workers of the next job to respond to.
  • Supports service technicians.
  • Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
  • Maintains dispatching board to ensure maximum efficient capacity of technicians.
  • Manage on-call schedule and notify technicians of their assigned weeks.
  • Notify answering service of the schedule and numbers to call in case of emergency.
  • Know and understand service work order module and service contract.
  • Active in all facets of dispatch.
  • Various reporting responsibilities as needed.

JOB REQUIREMENTS:

Requirements needed in order to be considered for this position:
  • Requires a high school diploma...additional education a plus.
  • Previous dispatching/customer service experience.
  • Experience and utilizing judgment to plan and accomplish goals.
  • Follow up and follow through with technicians and customers to help maintain good customer relationships.
  • Ideal candidates will have the following customer service-related skills:
    • A professional and courteous telephone manner.
    • Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.
    • Patience and endurance to sit/stand behind a desk all day.

BENEFITS OFFERED:
  • Medical Insurance
  • Dental Insurance
  • Paid Vacations
  • 401(k) retirement plan with generous company match
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