HVAC Dispatcher

Yellowstone Local; Tempe (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in HVAC services is seeking a dynamic HVAC Dispatcher to manage daily operations. In this fast-paced role, you will coordinate technicians, schedule jobs, and ensure customer satisfaction in real-time. With a focus on teamwork and a supportive culture, you'll thrive in an environment that values your input and encourages growth. This position offers competitive pay, benefits, and opportunities for advancement within a family-oriented atmosphere. If you excel in multitasking and love a people-first environment, this is the perfect opportunity for you.

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

Life insurance

Employee assistance program (EAP)

Parental leave

Continued education support

Employee discounts

Opportunities for promotion

Team-based culture

Qualifications

• 1-2 years experience in dispatch, call center, or customer service.
• Strong multitasking and scheduling skills required.

Responsibilities

• Coordinate technicians, schedule jobs, and keep customers informed.
• Optimize daily routes and handle inbound/outbound service calls.

Skills

Multitasking

Scheduling

Customer Service

Calm Under Pressure

Communication

Education

High School Coursework

Tools

Housecall Pro

Google Maps

ServiceTitan

Job description

HEATING AND COOLING COMPANY SERVING THE GREATER PHOENIX REGION

Yellowstone Local is proud to represent Just Better Air, an industry leader in HVAC services.

If you thrive in fast-paced environments, know how to keep things cool under pressure, and can juggle scheduling chaos with a smile—this is your kind of gig.

What's in it for You?

• Pay Range: $16–$23/hour (DOE)

• Schedule: Monday–Friday, 8:30 AM – 5:00 PM | Occasional rotating weekends

• Supplemental Pay: Overtime pay

• Perks & Benefits:

  • Medical, dental, and vision insurance

  • 401(k) with company match

  • Paid time off (PTO)

  • Life insurance

  • Employee assistance program (EAP)

  • Parental leave

  • Continued education & professional development support

  • Employee discounts

  • Opportunities to grow and get promoted from within

  • A supportive, team-first office culture where everyone pitches in

Why You’ll Love It Here

• True team-based culture—no hierarchy, just mutual respect.

• A family atmosphere where your voice matters.

• Monthly lunches on the owner’s dime.

• A place where attitude > resume, and your calm under pressure makes you the MVP.

• You’ll never be micromanaged—we trust our team to take ownership and run with it.

Your New Role

As our HVAC Dispatcher, you’ll be the command center for daily operations—coordinating technicians, scheduling jobs, and keeping customers informed in real-time. This position is based on-site at our office in Tempe, AZ 85282.

• Dispatch technicians based on skillset, location, urgency, and job type

• Pull new service calls from portals and build them into our CRM (Housecall Pro)

• Optimize daily routes using Google Maps or similar tools

• Handle a mix of inbound service calls and outbound customer confirmations

• Communicate ETAs and reschedules clearly and quickly

• Prioritize high-urgency calls—especially during peak season

• Collaborate with claims, inventory, and dispatch teams throughout the day

• Track technician progress and update the dispatch board constantly

• Keep things calm, positive, and on track even when the day gets hectic

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• 1–2 years of experience in a dispatch, call center, or customer service role

• Strong multitasking and scheduling skills

• Typing speed of 40+ WPM preferred

• Experience with field service software (Housecall Pro, ServiceTitan, etc.)

• Familiarity with route optimization tools like Google Maps

• Comfortable with HVAC terminology and service workflows (or a fast learner!)

• High school coursework required

• Must thrive in fast-moving, people-first environments

• Calm under pressure, great with both technicians and customers

Just Better Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.