Customer Service Rep Dispatcher HVAC Company Experience Required

Aire Serv Heating and Air Conditioning®; Newark (DE); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Rep Dispatcher with HVAC experience. This dynamic role involves managing incoming calls, scheduling appointments, and supporting team operations in a fast-paced environment. The ideal candidate will possess strong communication skills and a positive, team-oriented mindset. Join a dedicated team that values integrity and customer service, where your contributions will directly impact client satisfaction and operational success. If you're self-motivated and enjoy helping others, this opportunity could be a perfect fit for you.

Qualifications

• At least two years of administrative experience required.
• Minimum one year of HVAC company experience preferred.

Responsibilities

• Receive incoming calls professionally and courteously.
• Schedule and dispatch appointments to team members.
• Complete work orders and respond to customer complaints.

Skills

HVAC customer service experience

Strong written and verbal communication skills

Detail-oriented

Basic computer skills

Data entry skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Rep Dispatcher HVAC Company Experience Required

Join us as a Customer Service Rep Dispatcher with HVAC experience at Aire Serv Heating and Air Conditioning.

Overview

Aire Serv Heating and Air Conditioning is a trusted name in our community, serving Cecil County-MD, New Castle County-DE, Kent County-DE, and surrounding areas. We pride ourselves on putting clients first and completing jobs right the first time. Our team is dedicated, respectful, and enthusiastic.

Ideal Candidate

Top candidates are excellent communicators with HVAC customer service experience. If you're self-motivated, energetic, enjoy helping people, and thrive in a fast-paced environment, this could be your perfect role!

Responsibilities

• Receive incoming calls professionally and courteously
• Schedule and dispatch appointments
• Assign daily work and calls to team members
• Perform marketing and sales functions to promote additional services
• Complete work orders, handle customer calls, and respond to complaints
• Organize office operations and review purchase orders
• Perform other duties, including cross-training as needed

Job Requirements

• At least two years of administrative experience
• Minimum one year of HVAC company experience
• Strong written and verbal communication skills
• Detail-oriented with good data entry skills
• Positive attitude and team-oriented mindset
• Basic computer skills, including Microsoft Office
• Typing skills are a plus

Benefits

Benefits package varies by location.

Application

We are actively interviewing for this position. Apply today, and our hiring manager will follow up!

Company Values

We believe in doing the job right and creating a workplace worth working for. When you wear the Aire Serv uniform, you become part of a team that values honesty, integrity, and customer service. Our employees are motivated and committed, making our success possible.