HVAC Dispatch Specialist – Fast-Paced Service Coordination

Yourairexperts; Raleigh (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonuses

Great benefits

Growth opportunities

Job summary

Yourairexperts in Raleigh, NC is seeking a customer-focused Dispatcher to coordinate service calls and support our HVAC & plumbing technicians. If you’re organized, detail-oriented, and great at problem-solving, we want to hear from you!

You’ll manage daily schedules, pre-call customers, and route service calls while keeping records up to date. Strong communication, multitasking, and ServiceTitan familiarity are highly valued.

Qualifications

• Experience in customer service or dispatching.
• Strong communication and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with ServiceTitan (preferred but not required).
• A positive, customer-first attitude with a focus on teamwork.

Responsibilities

• Manage daily schedules and dispatch service technicians efficiently.
• Coordinate return service visits when parts arrive.
• Maintain the on-call schedule and keep customer records up to date.
• Communicate clearly with technicians, managers, and customers.
• Review, resolve, and close service tickets.
• Pre-call customers and route service calls effectively.
• Report any field issues to the Service Manager.
• Maintain accurate records of customer interactions and service updates.

Skills

Customer service

Dispatching

Communication

Problem-solving

Teamwork

Tools

ServiceTitan

Job description

Yourairexperts in Raleigh, NC is seeking a customer-focused Dispatcher to coordinate service calls and support our HVAC & plumbing technicians. If you’re organized, detail-oriented, and great at problem-solving, we want to hear from you!

You’ll manage daily schedules, pre-call customers, and route service calls while keeping records up to date. Strong communication, multitasking, and ServiceTitan familiarity are highly valued.