HVAC Dispatch & Service Coordinator

Valley Plumbing; West Jordan (UT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Time Off

Life Insurance

401K Match

Employee Appreciation Activities

Bonus opportunities

Job summary

Valley Plumbing Heating & Cooling in West Jordan, UT, is seeking an experienced Dispatcher to support our HVAC and plumbing crew. This full-time on-site role schedules technicians, prioritizes urgent calls, and coordinates with customers and service reps.

You will manage the dispatch board, handle estimates conversion, permits/rebates, and help keep our operations running smoothly. Strong communication and multi-tasking are essential.

Qualifications

• Experience in dispatching, project management, or schedule coordinating preferred.
• Geographical knowledge of service areas or map-reading skills.
• Strong multitasking and customer service abilities.

Responsibilities

• Receive calls from HVAC technicians about job completions.
• Discerning emergency and non-emergency appointments, move appointments when necessary.
• Coordinate with customers, technicians, and Customer Service Representatives to ensure proper scheduling.
• Manage cancellations and reschedules.
• Converting estimates.
• Managing the HVAC dispatch board.
• Taking overflow customer calls.
• Responsible for permits/rebates.
• Membership coordination.

Skills

Dispatching experience

Project management

Schedule coordination

Geographical knowledge

Map reading

Job description

Valley Plumbing Heating & Cooling in West Jordan, UT, is seeking an experienced Dispatcher to support our HVAC and plumbing crew. This full-time on-site role schedules technicians, prioritizes urgent calls, and coordinates with customers and service reps.

You will manage the dispatch board, handle estimates conversion, permits/rebates, and help keep our operations running smoothly. Strong communication and multi-tasking are essential.