HVAC Dispatch & Scheduling Pro

Aire Serv of Knoxville; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Aire Serv of Knoxville is seeking a Dispatcher HVAC to schedule and dispatch technicians for service, maintenance, and emergency calls in Knoxville, TN. This full-time, on-site role emphasizes timely routing, accurate work-order updates, and clear communication with customers and teammates.

You will handle inbound calls, prioritize urgent requests, and maintain records of job statuses and technician availability while supporting a smooth, professional service experience.

Qualifications

• Strong customer service and communication skills for interaction with customers, technicians, and office staff.
• Organizational and time-management skills to schedule and track multiple service calls.
• Basic computer and data-entry skills, including comfort with dispatch software, email, and phone systems.
• Problem-solving abilities to manage urgent requests and adjust schedules.
• Attention to detail and accuracy in maintaining records and appointment information.
• Prior experience in dispatching HVAC or home services is preferred but not required.
• Must be able to work on-site in Knoxville, TN in a fast-paced team environment.

Responsibilities

• Schedule and dispatch HVAC technicians to service, maintenance, and emergency calls.
• Coordinate with customers to confirm appointment details and update work orders in the system.
• Communicate job status to technicians and office staff; handle incoming calls and prioritize urgent requests.
• Maintain accurate records of jobs and technician availability; support customer service with clear information and issue resolution.

Skills

Customer service

Communication

Organizational skills

Data entry

Problem solving

Attention to detail

Teamwork

Education

High school diploma or equivalent

Office administration / customer service coursework

Tools

Dispatch software

Email

Phone systems

Job description

Aire Serv of Knoxville is seeking a Dispatcher HVAC to schedule and dispatch technicians for service, maintenance, and emergency calls in Knoxville, TN. This full-time, on-site role emphasizes timely routing, accurate work-order updates, and clear communication with customers and teammates.

You will handle inbound calls, prioritize urgent requests, and maintain records of job statuses and technician availability while supporting a smooth, professional service experience.