HVAC Dispatch & Office Operations Lead

Blue Ridge Heating & Air; Asheville (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Professional development opportunities

Positive and supportive work enviro n

401(k) Plan with employer match

Accident Insurance

Group life, short-term disability, and

Dental and vision insurance

Paid Time Off (PTO)

Paid Holidays

Job summary

Blue Ridge Heating & Air is seeking an organized HVAC Office Manager / Dispatcher to join our Brevard team. You will oversee technician routing, manage daily office logistics, receive shipments, and handle warranty claims, ensuring field operations run smoothly.

The ideal candidate thrives in a fast-paced environment, is highly organized, and has experience using ServiceTitan. Proficiency with MS Office/Google Workspace and strong communication are essential.

Qualifications

• Experience with ServiceTitan is required.
• 1–2 years dispatching, fleet coordination, or administrative scheduling experience.
• HVAC, plumbing, electrical, or home services industry background preferred.
• Strong organizational skills, detail orientation, and ability to manage multiple priorities.

Responsibilities

• Manage technicians’ daily service schedules and route optimization using ServiceTitan.
• Dispatch technicians based on location, availability, skill set, and job priority.
• Receive, inspect, log, and organize incoming parts, materials, and equipment shipments.
• Process, track, and manage manufacturer warranty claims and equipment registrations.
• Pull required job permits and assist with general administrative workflow.
• Communicate schedule updates, changes, and delays with service technicians.
• Maintain accurate job data, technician statuses, and tracking in ServiceTitan.
• Oversee general office coordination, supply inventory, and administrative support tasks.
• Perform other duties to support field operations.

Skills

Organization

Communication

Detail orientation

Multitasking

Self-motivation

Tools

ServiceTitan

Microsoft Office

Google Workspace

Job description

Blue Ridge Heating & Air is seeking an organized HVAC Office Manager / Dispatcher to join our Brevard team. You will oversee technician routing, manage daily office logistics, receive shipments, and handle warranty claims, ensuring field operations run smoothly.

The ideal candidate thrives in a fast-paced environment, is highly organized, and has experience using ServiceTitan. Proficiency with MS Office/Google Workspace and strong communication are essential.