HVAC Customer Service & Dispatch Coordinator - PTO & Benefits

Triangle-Contractors,-LLC; Morganton (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

TriangleContractors is seeking a Customer Service Representative/Dispatcher to join our Morganton, NC team. The role focuses on delivering high-level customer service, scheduling service calls, and supporting our HVAC operations. A supportive culture and benefits package accompany the position.

We value courteous communication, accuracy, and the ability to handle high call volumes. HVAC dispatching experience is preferred and in-person work is required.

Qualifications

• ServiceTitan experience preferred.
• Nexstar experience preferred.
• Courteous and friendly with excellent customer service/communication skills.
• Documentation skills and strong attention to detail.
• Excellent people skills, listening, and patience.

Responsibilities

• Provide courteous and friendly high-level customer service and support to customers and staff.
• Efficiently manage and maintain service schedules and appointments.
• Answer incoming phone calls and direct to appropriate parties.
• Schedule service calls and maintenance appointments in ServiceTitans software.
• Billing and collections.
• Review technician timesheets submitted daily.
• Assist in inventory purchasing, handling, and transactions.
• Other general office duties as assigned.

Skills

Customer service

Communication skills

Phone handling

Attention to detail

Problem solving

Team oriented

High volume calls

Computers

Tools

ServiceTitan

Nexstar

Job description

TriangleContractors is seeking a Customer Service Representative/Dispatcher to join our Morganton, NC team. The role focuses on delivering high-level customer service, scheduling service calls, and supporting our HVAC operations. A supportive culture and benefits package accompany the position.

We value courteous communication, accuracy, and the ability to handle high call volumes. HVAC dispatching experience is preferred and in-person work is required.