HVAC CSR & Dispatch Specialist

Comfort Systems of Montana; Bozeman (MT); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Hourly wage $18-$25 DOE plus commissions

Health, Dental, and Vision Plans

401K Plan

Paid Time Off (Vacation, Sick Days, Personal Days)

Job summary

Comfort Systems of Montana is seeking a Customer Service Representative to manage inbound inquiries, schedule service appointments, and maintain customer records with attention to detail and quality. This role focuses on delivering exceptional service to both residential and commercial clients while supporting technicians in real-time operations.

The ideal candidate will have at least 5 years of experience in customer service and proficiency in software tools like ServiceTitan. A great opportunity to grow within a supportive and community-driven organization.

Qualifications

• 5 years of related experience and/or training in customer service, dispatching, or project management preferred.
• Proficient computer skills are required.
• Advanced knowledge of computer and software technologies.

Responsibilities

• Serve as a primary point of contact for inbound customer inquiries.
• Schedule service calls and dispatch technicians using ServiceTitan.
• Track KPI metrics and customer feedback for continuous improvement.

Skills

Customer Interaction Management

Scheduling & Dispatch

Data Management & Reporting

Issue Resolution & Escalation

Collaboration

Education

High school diploma or GED

5 years related experience in customer service

Tools

ServiceTitan

Microsoft Office 365

Job description

Comfort Systems of Montana is seeking a Customer Service Representative to manage inbound inquiries, schedule service appointments, and maintain customer records with attention to detail and quality. This role focuses on delivering exceptional service to both residential and commercial clients while supporting technicians in real-time operations.

The ideal candidate will have at least 5 years of experience in customer service and proficiency in software tools like ServiceTitan. A great opportunity to grow within a supportive and community-driven organization.