HVAC Dispatch & Customer Service Coordinator

Sansone Air Conditioning, Electric & Plumbing; West Palm Beach (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription drug coverage

Company supplied life insurance

Paid vacation

Paid holidays

401(k) plan with employer match

Job summary

Sansone Air Conditioning, Electric & Plumbing in West Palm Beach, FL is seeking a Customer Service Coordinator/Dispatcher. You will schedule and dispatch HVAC and plumbing technicians, answer customer calls, and ensure ticket information is accurately entered in the system.

The role emphasizes strong customer service, professional appearance, and the ability to plan and coordinate work with dispatch software and MS Office skills. A team-focused environment with growth opportunities is offered.

Qualifications

• Minimum two years of office/customer service experience (dispatch preferred).
• Professional appearance and strong interpersonal skills.
• Ability to plan and schedule work proactively.
• Proficient with Microsoft Office and learning dispatch software.

Responsibilities

• Schedule and dispatch HVAC and plumbing technicians.
• Review and optimize routes and answer incoming calls.
• Enter ticket information accurately in the system and follow up on parts orders.

Skills

Customer service

Dispatch coordination

MS Office

Communication

Teamwork

Problem solving

Time management

Tools

Dispatch software

Job description

Sansone Air Conditioning, Electric & Plumbing in West Palm Beach, FL is seeking a Customer Service Coordinator/Dispatcher. You will schedule and dispatch HVAC and plumbing technicians, answer customer calls, and ensure ticket information is accurately entered in the system.

The role emphasizes strong customer service, professional appearance, and the ability to plan and coordinate work with dispatch software and MS Office skills. A team-focused environment with growth opportunities is offered.