HVAC Dispatcher & Customer Service Coordinator — Growth & Perks

Sansone Air Conditioning; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Monthly bonus plan

Family-oriented benefits

Medical, dental, vision coverage

401(k) with employer match

Job summary

Sansone Air Conditioning, a dynamic, rapidly-growing HVAC and Plumbing company, is seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our West Palm, FL location.

This role will schedule and dispatch HVAC Service and Plumbing Technicians, answer incoming calls, and ensure accurate ticket data. You will help customers, manage part orders, and coordinate appointments while delivering exceptional service in a family-oriented environment.

Qualifications

• a minimum of two years office/customer service experience (dispatch experience is preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.

Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians by reviewing and optimizing routes.
• Answer incoming phone calls (existing customers) and provide exceptional customer service.
• Ensure all ticket information is entered in the computer accurately.
• Create dispatch numbers for all parts ordered and follow up on part orders.
• Schedule appointments for part installation.

Skills

Office experience

Customer service

Interpersonal skills

Teamwork

Dispatch planning

Problem solving

Computer skills

Scheduling software

Tools

Dispatch software

Microsoft Office

Job description

Sansone Air Conditioning, a dynamic, rapidly-growing HVAC and Plumbing company, is seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our West Palm, FL location.

This role will schedule and dispatch HVAC Service and Plumbing Technicians, answer incoming calls, and ensure accurate ticket data. You will help customers, manage part orders, and coordinate appointments while delivering exceptional service in a family-oriented environment.