HVAC Dispatch & Customer Care Coordinator

EmergencyMD; West Palm Beach (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid vacation

401(k) plan with employer match

Monthly bonuses

Job summary

A dynamic HVAC company in West Palm Beach is looking for a Customer Service Coordinator/Dispatcher to enhance their team. The ideal candidate will have at least two years of office or customer service experience, outstanding interpersonal skills, and a strong customer service attitude. This role involves scheduling technicians, managing calls, and ensuring accurate data entry. The company offers a competitive salary, bonuses, and excellent benefits, fostering a fun, family-oriented work environment.

Qualifications

• Minimum of two years office/customer service experience, ideally with dispatch.
• Professional appearance and excellent interpersonal skills.
• Strong attitude towards customer service.

Responsibilities

• Schedule and dispatch HVAC service and plumbing technicians.
• Answer incoming phone calls and provide exceptional customer service.
• Enter ticket information correctly into the computer.

Skills

Office/customer service experience

Interpersonal skills

Strong customer service attitude

Teamwork

Microsoft Office proficiency

Ability to learn software

Job description

A dynamic HVAC company in West Palm Beach is looking for a Customer Service Coordinator/Dispatcher to enhance their team. The ideal candidate will have at least two years of office or customer service experience, outstanding interpersonal skills, and a strong customer service attitude. This role involves scheduling technicians, managing calls, and ensuring accurate data entry. The company offers a competitive salary, bonuses, and excellent benefits, fostering a fun, family-oriented work environment.