HVAC Dispatch & Customer Care Coordinator|Stable Schedule

Wrightheating; Kent (OH); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid vacation

Training & development

Career advancement

Team breakfasts

Mon-Fri schedule

Job summary

Wright Heating & Cooling is seeking an organized HVAC Dispatch / Customer Care Coordinator to manage daily residential service calls and keep technicians on track. You will communicate with homeowners, coordinate schedules, and ensure open service needs are addressed, contributing to a reliable, team-oriented service experience.

Ideal candidates stay calm amid schedule changes, communicate well, and maintain thorough organization.

Qualifications

• 2+ years of experience in dispatch, scheduling, customer service, office administration, or a similar role.
• Strong verbal and written communication skills.
• Professional and confident phone presence.
• Excellent organization and attention to detail.
• Ability to juggle multiple priorities in a busy environment.
• Comfortable working with computers and adapting to new software.
• High school diploma or GED.

Responsibilities

• Build and manage daily technician schedules.
• Dispatch HVAC technicians based on call priority, location, and availability.
• Contact customers with appointment confirmations, updates, and estimated arrival times.
• Rework schedules throughout the day for emergencies, delays, or additional calls.
• Track follow-up appointments, callbacks, and unresolved service needs.
• Keep customer accounts and service information accurate and up to date.
• Assist with invoices, warranty paperwork, and other service documentation.
• Provide day-to-day administrative support to the Service Manager and field technicians.

Skills

2+ years experience

Communication skills

Phone presence

Organization

Multi-tasking

Computer literacy

High school diploma

Education

High School Diploma or GED

Tools

ServiceTitan

Job description

Wright Heating & Cooling is seeking an organized HVAC Dispatch / Customer Care Coordinator to manage daily residential service calls and keep technicians on track. You will communicate with homeowners, coordinate schedules, and ensure open service needs are addressed, contributing to a reliable, team-oriented service experience.

Ideal candidates stay calm amid schedule changes, communicate well, and maintain thorough organization.