HVAC Customer Support Specialist

ccheatingairconditioning; Roseville (MI); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

C&C Heating and Air Conditioning is seeking a dedicated Customer Service Representative to be the frontline contact for clients, handling inquiries via phone, email, and chat, and ensuring customer satisfaction. The role emphasizes accuracy, professionalism, and teamwork in a fast-paced office environment.

Join a family-owned HVAC contractor serving the Metro-Detroit area since 1948, offering competitive pay, benefits, and opportunities for growth in a supportive setting.

Qualifications

• Strong communication and interpersonal skills.
• Proven ability to handle multiple tasks accurately.
• Experience in customer-facing roles is preferred.
• Excellent organization and attention to detail.

Responsibilities

• Deliver outstanding customer support via phone, email, and chat
• Conduct outbound calls to follow up with clients and address questions
• Provide accurate product information and assist with order processing
• Handle cash transactions accurately and efficiently
• Maintain detailed records of customer interactions and data entry
• Use computer systems to track requests, feedback, and resolutions
• Collaborate with team members to improve processes and enhance the customer experience

Skills

Communication skills

Multitasking

Data entry

Customer service

Tools

Office software

Job description

C&C Heating and Air Conditioning is seeking a dedicated Customer Service Representative to be the frontline contact for clients, handling inquiries via phone, email, and chat, and ensuring customer satisfaction. The role emphasizes accuracy, professionalism, and teamwork in a fast-paced office environment.

Join a family-owned HVAC contractor serving the Metro-Detroit area since 1948, offering competitive pay, benefits, and opportunities for growth in a supportive setting.