Customer Service Representative

C&C Heating and Air Conditioning; Michigan; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Job summary

C&C Heating and Air Conditioning in Michigan is seeking a dedicated Customer Service Representative to join our team. You will be the frontline contact with clients, delivering exceptional service, answering inquiries, and ensuring customer satisfaction in a fast-paced office.

The ideal candidate has experience in customer service, strong communication, and accuracy in data entry. Bilingual abilities are a plus.

Qualifications

• Experience in customer service or a client-facing role.
• Proficiency with office software and accurate data entry.
• Bilingual abilities are a plus.
• Professional, detail-oriented and communicative.
• Ability to handle cash transactions.

Responsibilities

• Provide outstanding customer support via phone, email, and chat.
• Conduct outbound calls to follow up with clients and address questions or concerns.
• Provide accurate product information, assist with order processing, and resolve issues.
• Handle cash transactions accurately and efficiently.
• Maintain detailed records of customer interactions through precise data entry.
• Use computer systems to track requests, feedback, and resolutions.
• Collaborate with team members to improve processes and enhance the customers’ experience.

Skills

Excellent communication

Multitasking

Data entry

Bilingual (preferred)

Customer service

Organizational skills

Team collaboration

MS Office

Cash handling

Tools

MS Office

Job description

Do you have exceptional communication skills? Do you enjoy providing superior customer service in a fast-paced office environment? Are you a team player looking for a solid team to join? If so, keep reading!

Who We Are

We are a family-owned and operated HVAC contractor in the Metro-Detroit area and have been serving our customers since 1948. We have developed a culture that invites our employees to be an integral part of our team by inspiring with praise, recognition, and offering ongoing training and education. Our customers rave about our technicians and demand only they can work in their home. We believe our team members perform their best when they are in a supportive environment and surrounded by hard-working, like-minded teammates. People often come to us simply looking for a job, but they stay because they have found a fulfilling career with room to grow and opportunities to excel.

Why Choose C&C Heating and Air Conditioning?

• $16.00 – $18.00 per hour
• Paid Time Off
• 401(k)

Job Type: Full-time

Schedule: 9AM to 5:30PM (Rotating Saturdays from 8AM to 12PM)

Overview

We are looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the frontline connection with our clients, providing exceptional service, resolving inquiries, and ensuring customer satisfaction. The ideal candidate is professional, detail-oriented, and passionate about helping others.

Responsibilities

• Deliver outstanding customer support via phone, email, and chat
• Conduct outbound calls to follow up with clients and address questions or concerns
• Provide accurate product information, assist with order processing, and resolve issues
• Handle cash transactions accurately and efficiently
• Maintain detailed records of customer interactions through precise data entry
• Use computer systems to track requests, feedback, and resolutions
• Collaborate with team members to improve processes and enhance the customers’ experience

Qualifications

• Previous experience in customer service or a client-facing role preferred
• Strong proficiency with office software applications and accurate data entry skills
• Bilingual skills are a plus and highly valued
• Excellent communication, organization, and multitasking abilities
• Positive attitude with patience, empathy, and professionalism when assisting customers

Join our team and make a difference by creating positive experiences for our customers while growing your career in a supportive environment!