Customer Sales Associate

Bosch Group; Horn Lake (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Bosch Group in the United States is seeking a Customer Sales Associate to deliver friendly, knowledgeable service at the counter and over the phone. You will handle inquiries, process orders, and help customers choose HVAC products.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Prior retail or commercial sales experience and forklift certification are valued.

Qualifications

• High School diploma or equivalent.
• Proficient with business software and database systems.
• Reliable transportation.
• Warehouse experience in shipping/receiving.
• Forklift certification required.
• 1–2 years in customer service or sales in retail/commercial.
• Strong written and verbal communication with diverse customer bases.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Answer calls and respond to customer emails promptly.
• Assist customers at the counter with product inquiries and orders.
• Develop HVAC product knowledge to provide technical guidance.
• Process orders, quotes, and service requests accurately.
• Identify sales opportunities and upsell related products and services.
• Build and maintain positive customer relationships for repeat business.
• Document interactions in the company database.
• Resolve customer complaints professionally, escalating when needed.
• Coordinate with warehouse and delivery teams for timely fulfillment.
• Follow up post-purchase to ensure satisfaction.
• Maintain knowledge of promotions, pricing, and product availability.
• Contribute to a fast-paced, customer-focused environment with strong organizational skills.

Skills

Customer service

Sales

Communication

Multitasking

Time management

Organizational skills

Attention to detail

Problem solving

Education

High School diploma or equivalent

Tools

CRM software

Business software

Job description

Job Description

Customer Sales Associate Responsibilities:

• Answer incoming phone calls and respond to customer emails in a timely and professional manner
• Assist customers at the counter with product inquiries, pricing information, and order placement
• Develop and maintain strong HVAC product knowledge to provide accurate technical guidance and recommendations
• Process customer orders, quotes, and service requests with accuracy and attention to detail
• Identify sales opportunities and upsell complementary products and services to maximize customer value
• Build and maintain positive customer relationships to encourage repeat business and customer loyalty
• Document customer interactions and maintain detailed records in the company database
• Resolve customer complaints and concerns professionally, escalating complex issues to management when necessary
• Coordinate with warehouse and delivery teams to ensure timely order fulfillment and customer satisfaction
• Follow up with customers post-purchase to confirm satisfaction and address any additional needs
• Maintain knowledge of current promotions, pricing, and product availability
• Contribute to a fast-paced, customer-focused work environment with strong organizational and time management skills

Qualifications:

Qualifications:
Qualifications

Required Qualifications:

• High School diploma or equivalent
• Proficient computer skills with demonstrated ability to operate business software and database systems
• Reliable personal transportation
• Proven warehouse experience in shipping and receiving operations
• Certified forklift operation skills
• Minimum 1-2 years of customer service or sales experience in a retail or commercial environment
• Strong written and verbal communication skills with the ability to interact professionally with diverse customer bases
• Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment

Required Competencies:

• Advanced time management and organizational capabilities to effectively manage multiple priorities in a demanding environment
• Commitment to maintaining a standard 5-day work week with demonstrated flexibility for occasional weekend shifts and extended hours as operational requirements dictate
• Strong problem-solving skills with the ability to resolve customer concerns professionally and courteously
• Attention to detail and accuracy when processing orders, quotes, and maintaining customer records

Preferred Qualifications:

• Established HVAC product knowledge and technical expertise
• Previous experience in the HVAC, plumbing, or mechanical equipment industry
• Familiarity with customer relationship management (CRM) systems or similar database platforms
• Sales achievement record demonstrating ability to identify and capitalize on upselling opportunities

Additional Information

All your information will be kept confidential according to EEO guidelines.