HVAC Customer Engagement & Dispatch Specialist | Growth & Benefits

T. F. O'Brien & Co.; Hillside Manor (NY); Presencial; USD 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match

Vacation, Holiday, and Sick Pay

Vision insurance

Health insurance

Life insurance

Competitive compensation

Paid Overtime

Disability insurance

Employee assistance program

Employee discount program

Room for growth within the company

Laptop, headset & access to integrated

Descripción de la vacante

T.F. O’Brien Cooling & Heating seeks an energetic and motivated Customer Engagement Coordinator who will act as a liaison, provide product/service information, and resolve any emerging problems that our customers might face with accuracy and efficiency.

The ideal candidate is genuinely passionate about helping customers and creating an outstanding experience. They are patient, empathetic, and highly communicative, with a natural ability to build trust and solve problems.

Formación

• Assist in dispatching field personnel.
• Ability to understand and offer solutions to customers.
• Excellent organizational & communication skills.
• Capable of multitasking & working on and/or involved with multiple projects.
• Desired to learn and be a team player.

Responsabilidades

• Scheduling of service calls for HVAC Technicians.
• Promote the residential service and commercial & maintenance agreement program.
• Interact effectively with field personnel to achieve total customer satisfaction.
• Expedite field personnel calls efficiently.
• Ensure that past-due and credit-hold customers are offered service only after the account is up to date.
• Determine the quickest, most effective ways to answer a client’s or customer’s questions
• Troubleshoot with the customer's Air conditioner systems or heat systems over the phone.

Conocimientos

Dispatching experience

Customer solutions

Communication skills

Multitasking

Team player

Descripción del empleo

T.F. O’Brien Cooling & Heating seeks an energetic and motivated Customer Engagement Coordinator who will act as a liaison, provide product/service information, and resolve any emerging problems that our customers might face with accuracy and efficiency.

The ideal candidate is genuinely passionate about helping customers and creating an outstanding experience. They are patient, empathetic, and highly communicative, with a natural ability to build trust and solve problems.