HVAC Customer Experience Coordinator | Growth & Benefits

T.F. O'Brien Cooling and Heating; Village of New Hyde Park (NY); In loco; USD 46.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with company match

Vacation, Holiday, and Sick Pay

Dental Insurance

Vision insurance

Health insurance

Life insurance

Competitive compensation

Paid Overtime

Disability insurance

Employee assistance program

Employee discount program

Room for growth within the company

laptop, headset & access to integrated

Descrizione del lavoro

T.F. O'Brien Cooling & Heating in New Hyde Park, NY seeks a Customer Engagement Coordinator to act as a liaison, provide product and service information, and resolve customer issues with accuracy and efficiency.

The role is onsite, full-time with a Monday–Friday schedule (8:00 a.m. – 5:00 p.m.). Pay is $22.00–$25.00 per hour plus commission and overtime, with competitive weekly pay, benefits, and paid training.

Competenze

• Strong people skills.
• Assist in dispatching field personnel.
• Ability to understand and offer solutions to customers.
• Excellent organizational & communication skills.
• Capable of multitasking & working on and/or involved with multiple projects.
• Desired to learn and be a team player.

Mansioni

• Scheduling of service calls for our HVAC Technicians.
• Promote the residential service and commercial & maintenance agreement program.
• Interact effectively with field personnel to achieve total customer satisfaction.
• Expedite field personnel calls efficiently.
• Ensure that past-due and credit-hold customers are offered service only after the account is up to date.
• Determine the quickest, most effective ways to answer a clients or customers questions.
• Troubleshoot with the customer's Air conditioner systems or heat systems over the phone.

Conoscenze

People skills

Dispatching

Customer problem solving

Organizational skills

Multitasking

Team player

Descrizione del lavoro

T.F. O'Brien Cooling & Heating in New Hyde Park, NY seeks a Customer Engagement Coordinator to act as a liaison, provide product and service information, and resolve customer issues with accuracy and efficiency.

The role is onsite, full-time with a Monday–Friday schedule (8:00 a.m. – 5:00 p.m.). Pay is $22.00–$25.00 per hour plus commission and overtime, with competitive weekly pay, benefits, and paid training.