HVAC Customer Care Specialist — Growth & Benefits

Bosch Homecomfort; Marlborough (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Premium health coverage

401(k) with generous matching

Paid time off

Parental leave

Life and disability protection

Job summary

Bosch Home Comfort Group is seeking a counter sales associate to directly engage customers in our Marlborough branch. You will sell our HVAC products, take orders, follow up on existing orders, lookup parts, and provide outstanding customer service.

The role supports branch activities such as warehouse duties, inventory, and order processing, while collaborating with credit, billing, shipping, and service teams to ensure timely delivery and customer satisfaction.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to build strong customer relationships.
• Comfort with basic MS Windows/Microsoft Office tools.
• Willingness to work in a fast-paced branch environment.

Responsibilities

• Ensure customers have a positive experience by adhering to safety and quality policies.
• Manage customer orders, look up parts, and process warranties.
• Support branch operations including receiving, shipping, and inventory tasks.
• Coordinate with credit, billing, shipping, purchasing, and service teams to fulfill orders.
• Assist in warehouse duties and forklift operations when needed.

Skills

Interpersonal skills

Clear communication

Analytical thinking

Problem solving

Windows & MS Office

Education

High school diploma or equivalent

Tools

Windows

Microsoft Office

Job description

Bosch Home Comfort Group is seeking a counter sales associate to directly engage customers in our Marlborough branch. You will sell our HVAC products, take orders, follow up on existing orders, lookup parts, and provide outstanding customer service.

The role supports branch activities such as warehouse duties, inventory, and order processing, while collaborating with credit, billing, shipping, and service teams to ensure timely delivery and customer satisfaction.