HVAC Counter Sales Pro: Customer-Focused & Up-Sell Expert

Baker Distributing; Hammond (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Baker Distributing in Hammond, LA is seeking a Counter Sales Associate to provide friendly, knowledgeable service at the sales counter of a leading HVAC distributor. You will help customers select equipment, parts, and supplies, process orders, and coordinate with vendors and contractors to ensure timely deliveries.

The ideal candidate has strong communication and problem-solving skills, comfort with technology, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Bachelor’s degree preferred; equivalent professional experience may substitute.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; accommodations will be provided as needed.
• Proactively seeks continuous process and service improvements.
• This role requires the ability to understand and communicate in English to comply with safety standards, training, policies, and procedures.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry, ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts.
• Provide customer product and service needs by researching products via computer system, catalog, or other references.
• Arrange stock on shelves or racks in sales area and keep merchandise in order.
• Apply suggestive selling techniques and upsell to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Utilize PPE as required and report safety hazards.
• Participate in safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents.
• Follow guidelines for safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service

Communication skills

Analytical thinking

MS Office

Multi-tasking

Mechanical experience

English proficiency

Education

High School Diploma or GED

Bachelor’s degree in business

Tools

MS Office

Job description

Baker Distributing in Hammond, LA is seeking a Counter Sales Associate to provide friendly, knowledgeable service at the sales counter of a leading HVAC distributor. You will help customers select equipment, parts, and supplies, process orders, and coordinate with vendors and contractors to ensure timely deliveries.

The ideal candidate has strong communication and problem-solving skills, comfort with technology, and the ability to manage multiple tasks in a fast-paced environment.