HVAC Counter Sales Pro: Build Solutions

Ferguson; Newnan (GA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

Paid time off

401(k) match

Mental health coverage

Job summary

Ferguson offers an opportunity for a knowledge-driven Counter Sales Associate at our Newnan, GA location. You will serve HVAC contractor customers at the counter, on the phone, and by email, leveraging product expertise to guide purchasing decisions while driving sales growth.

The role emphasizes relationship-building, proactive problem solving, and delivering exceptional service in a fast-paced environment. Benefits include health and retirement plans, with opportunities for professional growth.

Qualifications

• 0–3 years in customer service or sales, HVAC experience preferred.
• Sales mindset to meet goals and influence purchasing decisions.
• Strong consultative communication skills.
• Self-motivated, results-oriented, and fast-paced work capable.
• Digital literacy; quick to learn new systems.
• Organizational skills; handle multiple priorities.
• Ability to lift up to 50 lbs and stand for extended periods.
• HVAC knowledge or related industry experience preferred.

Responsibilities

• Engage customers at the counter, on the phone, and via email to assess needs and advise solutions.
• Serve as product expert by applying HVAC knowledge to guide decisions.
• Identify upsell and cross-sell opportunities to drive sales.
• Use catalogs, computer systems, and manufacturer databases to locate parts and provide info.
• Process transactions accurately while maintaining a positive customer experience.
• Collaborate with Outside Sales to support account growth.
• Manage special orders and monitor order status, back-orders, and delivery timelines.
• Maintain a professional, organized counter reflecting quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to safety regs, including PPE requirements.

Skills

Customer service

Sales mindset

Communication

Digital literacy

Organizational skills

Team collaboration

Stamina

Job description

Ferguson offers an opportunity for a knowledge-driven Counter Sales Associate at our Newnan, GA location. You will serve HVAC contractor customers at the counter, on the phone, and by email, leveraging product expertise to guide purchasing decisions while driving sales growth.

The role emphasizes relationship-building, proactive problem solving, and delivering exceptional service in a fast-paced environment. Benefits include health and retirement plans, with opportunities for professional growth.