Counter Sales Pro: Plumbing & HVAC Solutions

Ferguson Enterprises, Inc.; Austell (GA); On-site; USD 2,703,000 - 3,782,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with match

Paid time off

Job summary

Ferguson Enterprises, Inc. in Austell, GA is seeking a knowledgeable Counter Sales Associate who will advise plumbing and HVAC contractor customers, applying product expertise to guide purchasing decisions and drive sales growth.

You will engage customers at the counter, on the phone, and by email, learn catalogs and databases, and collaborate with Outside Sales to support account growth and ensure accurate, timely orders.

Qualifications

• 0–3 years of customer service or sales experience; plumbing/HVAC preferred.
• Strong sales mindset with ability to meet goals and influence purchasing decisions.
• Must be at least 21 years old and hold a valid state license.

Responsibilities

• Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
• Serve as product expert by learning plumbing, HVAC, and related products to guide decisions.
• Drive sales growth by upselling, cross-selling, and promoting strategic products and programs.
• Utilize catalogs and computer systems to locate parts and provide accurate information.
• Process transactions accurately while maintaining a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and delivery timelines.
• Maintain a professional, organized counter reflecting our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.

Skills

Customer service

Sales mindset

Communication skills

Digital literacy

Self-motivated

Organizational skills

Tools

Computer systems

Job description

Ferguson Enterprises, Inc. in Austell, GA is seeking a knowledgeable Counter Sales Associate who will advise plumbing and HVAC contractor customers, applying product expertise to guide purchasing decisions and drive sales growth.

You will engage customers at the counter, on the phone, and by email, learn catalogs and databases, and collaborate with Outside Sales to support account growth and ensure accurate, timely orders.