Plumbing & HVAC Counter Sales Pro

FERGUSON; Austell (GA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Job summary

Ferguson is seeking a knowledgeable Counter Sales Associate for our Austell, GA location to advise plumbing and HVAC contractors, drive sales, and deliver exceptional service. You will leverage product knowledge and problem-solving skills to help customers make informed purchasing decisions and support account growth.

The role emphasizes building relationships, upselling, and coordinating with Outside Sales to ensure seamless service.

Qualifications

• 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Must be at least 21 years of age.
• Valid state issued license is required.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).
• May be responsible for providing driver duties and responsibilities

Job description

Ferguson is seeking a knowledgeable Counter Sales Associate for our Austell, GA location to advise plumbing and HVAC contractors, drive sales, and deliver exceptional service. You will leverage product knowledge and problem-solving skills to help customers make informed purchasing decisions and support account growth.

The role emphasizes building relationships, upselling, and coordinating with Outside Sales to ensure seamless service.